Automotive Business Development Representative

Krause Family Ford; Alpharetta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on vehicles, parts

Paid training and ongoing support

Job summary

Krause Auto Group is seeking energetic, customer-focused individuals to join our Business Development Center (BDC) team as a Business Development Representative. You will be the first point of contact for customers exploring our vehicles and services, delivering a welcoming dealership experience in a fast-paced environment.

If you enjoy helping people, communicating with customers, and coordinating appointments, this role offers growth into sales or management, with paid training, benefits, and

Qualifications

• Experience in customer service, call center, retail, hospitality, or sales preferred.
• Strong communication and relationship-building skills.
• Proficient with CRM and digital communication tools.

Responsibilities

• Be the first point of contact for customers interested in vehicles and services.
• Answer inbound calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Provide initial vehicle information and next steps.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales and leadership to improve customer experience.

Skills

Customer service

Call center

Retail sales

Communication

CRM systems

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Email platforms

Texting platforms

Job description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• Fast-paced, team-oriented environment

• Career advancement opportunities—we promote from within

• Great opportunity to grow into sales or management roles

• Family-owned and operated culture

• Long-term career stability

• Employee discounts on vehicles, parts & service

• Paid training and ongoing support

Benefits We Offer

• Free health insurance option available

• 401(k) with company match

• HSA company contributions

• Dental & vision insurance available

• Paid vacation, PTO, and holidays

• Employee discounts on products and services

• Supportive leadership and team environment

What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls, internet inquiries, and live chat requests

• Schedule and confirm sales appointments for the dealership team

• Respond quickly and professionally using phone, email, text, and CRM communication tools

• Provide customers with initial vehicle and dealership information

• Assist customers with basic financing information and next steps

• Follow up consistently with leads that are not yet ready to purchase or missed appointments

• Maintain accurate customer records and daily activity within the CRM system

• Work closely with sales teams and dealership leadership to improve customer experience and appointment success

• Participate in team meetings, training, and process improvement sessions

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred

• Strong communication and relationship-building skills

• Positive attitude and team-oriented mindset

• Professional, friendly, and confident demeanor

• Comfortable working with computers, CRM systems, email, and texting platforms

• Ability to multitask and stay organized in a fast-paced environment

• Strong work ethic and willingness to learn and grow

Requirements:

• Valid driver’s license

• High school diploma or equivalent preferred

Why Krause Auto Group?

• Over 30 years of automotive success

• Family-owned and operated organization

• Promote-from-within culture with real career advancement opportunities

• Leadership team committed to employee development and success

• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

• Customer service

• Hospitality

• Retail sales

• Call centers

• Appointment setting

• Banking or phone support roles

• Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.