Automotive BDC Specialist: Book More Appointments

Ed Napleton Auto Group; Urbana (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Pay range $20-$22/hr

Family owned

Medical benefits

Paid training

Vehicle discounts

Growth opportunities

Job summary

The Ed Napleton Automotive Group is seeking a BDC Representative at Napleton Toyota of Urbana in Urbana, IL. This role handles internet inquiries and phone leads to generate appointments for the dealership sales departments.

Located within Ed Napleton Automotive Group, the position offers potential pay ranges of $20.00-$22.00 per hour, with training provided and benefits including medical, dental, vision, and 401k. Growth opportunities and employee discounts are available.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job description

The Ed Napleton Automotive Group is seeking a BDC Representative at Napleton Toyota of Urbana in Urbana, IL. This role handles internet inquiries and phone leads to generate appointments for the dealership sales departments.

Located within Ed Napleton Automotive Group, the position offers potential pay ranges of $20.00-$22.00 per hour, with training provided and benefits including medical, dental, vision, and 401k. Growth opportunities and employee discounts are available.