Automotive Assistant Manager: Lead Guest Experience

Big Brand Tire Co.; Goodyear (AZ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly rate

Commission opportunities

Overtime opportunities

Paid vacation

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Supplemental insurance

401(k) with company match

Employee discounts

Referral bonuses

ASE reimbursement

Career growth into Store Manager or M‑

Job summary

Big Brand Tire & Service in Goodyear, AZ is seeking an Automotive Assistant Manager to lead daily shop operations and ensure an exceptional guest experience. You will open/close, set the daily game plan, keep the shop safe and efficient, and help customers build clear estimates and close sales with confidence.

The role emphasizes team leadership, coaching advisors and techs, inventory management, cash handling, scheduling, KPI tracking, and OSHA/EHS compliance, with opportunities for career

Qualifications

• 1-3 years of experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.

Responsibilities

• Lead from the front: open/close, set the daily plan, keep shop safe and efficient.
• Own the guest experience: greet, advise, build estimates, explain work, close sales with confidence.
• Bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, OSHA/EHS compliance.
• Cover the deck when the Store Manager is out; model elite standards on every shift.

Skills

Team leadership

Service sales

Customer service

Communication

Problem solving

Drive for results

Weekend availability

Job description

Automotive Assistant Manager

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.

Automotive Assistant Manager:

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence
• Be the bridge between techs and customers; translate inspections into trusted recommendations
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS)
• Cover the deck when the Store Manager is out; model elite standards on every shift

What Makes You a Great Fit

• At least 1–3 years of experience in automotive service management or retail repair leadership
• Strong background in service sales (tires, brakes, maintenance, or mechanical)
• Proven ability to lead a team in a high-volume, fast-paced environment
• Excellent communication and problem-solving skills
• Valid driver’s license + ability to lift 70 lbs (jumping in when needed is part of the job)
• A self-starter who thrives on results, accountability, and growth
• Open availability, including weekends, to lead and support the team during peak business times

About Big Brand Tire & Service

For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we’re serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers.
Apply today! If your qualifications are a match for the position, a member of our Talent Acquisition team will reach out to you to discuss next steps.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.