Automotive Assistant Center Manager

Speedeeoil; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

SpeeDee Oil Change & Auto Service is seeking a Center Assistant Manager who will help uphold operational standards and ensure exceptional customer satisfaction. The ideal candidate will possess strong management experience in an automotive setting and deliver the best service experience to customers.

Benefits

Training and Certification Opportunities

Tools Provided

Qualifications

• Management experience in an automotive environment.
• Strong work ethic and commitment to excellence.
• Ability to build and lead a service-oriented team.

Responsibilities

• Manage all aspects of center operation including customer interactions and service.
• Build and lead a team of service-oriented technicians.
• Ensure daily accounting and inventory management.

Skills

Interpersonal skills

Customer service

Operational management

Job description

Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.

SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.

For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.

How Are We Different From the Competition?

• Local Ownership
• Quality Service
• Training and Certification
• Multi-Point Courtesy Check and Service Review
• Free Top-Off Service
• Maintenance Records
• Affordable Rates

Job Summary

We are seeking an exceptional Center Assistant Manager for our SpeeDee Oil Change & Auto Service location. We need an experienced professional to help manage it to the highest operational standards and excellence in customer satisfaction.

This is an exceptional opportunity for the ideal candidate who has a service and operations background in the automotive industry, is highly committed to delivering the best service experience to customers and can meet the position requirements listed below.

Management experience in an automotive environment is required.

Candidates should have great interpersonal skills, an upbeat personality, strong work ethics, and a commitment to excellence with all levels of service.

Position Requirements

• Learn and fully execute our System of Operation – Understand it and deliver it consistently – every customer, every time.
• Operate with integrity and professionalism – Manage all aspects of center operation to the highest standards of quality and profitability including:
• Customer interactions, service, and satisfaction
• Hiring and all aspects of good employee management
• Service bay management
• Inventory management, ordering, stocking
• Daily accounting management
• Safety & warranty prevention
• Bottom-line profitability
• Build and lead a team of service-oriented technicians – Hire the right people, build skills, motivate & energize, train continually, foster a strong service mentality and team environment.
• Deliver an exceptional customer experience – Must have a genuine desire and ability to engage and please customers, build relationships, and create loyalty.
• Build the business – Participate in the effort to build strong center awareness and community connections and develop business opportunities within the local market.

Working Conditions

• Materials and Equipment used: Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte
• Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
• Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
• Locally Owned and Operated
• Safety You can Trust
• Training and Certification Opportunities
• Tools Provided

Let’s talk about the SpeeDee Service Difference:

• Local Ownership
  Most SpeeDee stores are locally owned. They’re run by families who service the automotive needs of other families in their communities.
• Quality Service
  SpeeDee was built on a solid commitment to customer service.
• Training and Certification
  SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program.
• Multi-Point Courtesy Check and Service Review
  Every time you bring your vehicle in for a 17-Point Oil Change, we’ll also give you a multi-point courtesy check and a service presentation as an added bonus.
• Free Top-Off Service
  To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
• Maintenance Records
  If you’re not sure which services you need or which services you’ve already completed, don’t worry. We’ll keep track of your SpeeDee maintenance history and manufacturer’s recommended service schedule.
• Affordable Rates
  Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
• You Decide
  It’s our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today – no appointment necessary!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.

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