Automation Technician IV (Onsite)

Axon; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in offices

Job summary

Axon seeks an Assets Reliability Technician V to serve as the senior escalation resource for Asset Reliability. You will lead 5-Why and 8D investigations on chronic failures, drive the OEE improvement funnel, and mentor Automation and AR Technicians on advanced troubleshooting to ensure permanent fixes and reusable lessons.

You will convert verified fixes into CMMS updates, PM changes, and spare-parts strategy while aligning priorities with Operations and Engineering.

Qualifications

• 5+ years in electronics automation manufacturing with escalated troubleshooting experience.
• Advanced knowledge of electromechanical, vision, PLC, and MES-adjacent systems.
• Demonstrated ownership of 8D investigations and cross-functional corrective action.
• Experience building and managing an OEE improvement funnel using downtime data.
• Ability to convert lessons learned into PM changes, spare-parts strategy, and standard work.
• Experience mentoring technicians and contributing to a skills matrix.

Responsibilities

• Respond to escalations from Automation Technicians, Leads, Supervisors, Operations, or OEE review based on severity and impact.
• Support containment, troubleshooting, and restoration on escalated events while ownership remains with the Automation Technician.
• Lead 5-Why investigations on chronic or high-impact failures and determine systemic issues.
• Own the chronic-loss / OEE improvement funnel and rank by impact and risk.
• Define containment, root-cause path, permanent countermeasure, validation, and target dates; verify benefits with data.
• Convert fixes and lessons into CMMS updates, PM changes, or training content.

Skills

Escalated troubleshooting

OEE improvement

Root-cause analysis

Team leadership

Cross-functional communication

PM/CMMS knowledge

Tools

CMMS

DMM

8D method

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As Axon’s Assets Reliability (AR) Technician V, you are the senior technical escalation resource for Asset Reliability — the loss-elimination arm that steps in when troubleshooting exceeds what a line-level technician can resolve alone. You lead 5-Why and 8D investigations on chronic and high-OEE-impact failures, drive the chronic-loss/OEE improvement project funnel, convert verified fixes into PM, CMMS, and spare-parts standards, and mentor Automation and AR Technicians on advanced troubleshooting technique. You support escalated production issues without ever taking ownership of the line event record away from the Automation Technician who owns it — your job is to make the fix permanent and the lesson reusable.

What You’ll Do

Reports to: Sr. Manager, Manufacturing Engineering-Asset Reliability Manager

• Respond to escalations from Automation Technicians, Lead Technicians, Supervisors, Operations, or OEE review based on severity, repeat history, and production impact.
• Support safe containment, advanced troubleshooting, and restoration on escalated events while the Automation Technician retains ownership of the line event work order.
• Lead 5-Why investigations on repeat, chronic, or high-OEE-impact failures; determine when an issue is systemic, recurring, cross-functional, safety/quality-significant, supplier-related, or design-related and open an 8D accordingly.
• Own and maintain the chronic-loss / OEE improvement project funnel: identify losses through OEE Pareto, downtime history, repeat-failure flags, scrap data, and technician feedback; rank by impact, safety/quality risk, frequency, MTTR, labor burden, part cost, and feasibility.
• Assign technical ownership to improvement projects and define containment, root-cause path, permanent countermeasure, validation method, and target date; verify benefit with before/after data before closing.
• Convert verified fixes and lessons learned into CMMS updates, PM changes, troubleshooting guides, training content, or spare-parts strategy recommendations.
• Recommend and, once approved, execute changes to process, equipment, controls/MES, PM strategy, or CMMS master data — recognizing that AR Technicians do not independently authorize permanent changes outside the approved change-control (PCR/MOC) process.
• Align improvement priorities with Operations, Manufacturing Engineering, and Controls/MES Engineering before committing resources to a project.
• Support new equipment startup readiness, NPI integration project readiness, and NRTL certification activities for new or modified machines.
• Maintain and grow the technician skills matrix; mentor Automation Technicians and AR Technician IVs on advanced electrical, mechanical, vision, and controls troubleshooting technique and on CMMS documentation quality.
• Capture and organize troubleshooting knowledge (failure modes, fault codes, corrective actions, lessons learned) so it is reusable across shifts and sites.
• Track and report on Technical Support KPIs, including MTTR on escalated events, repeat-failure rate, top downtime losses reduced, chronic issues eliminated, and lessons converted to standard work.
• Provide feedback to Manufacturing Engineering, R&D, Training, and Quality regarding failure modes, frequency, and systemic risk.
• Promote a continuous improvement environment and a safe work environment by adhering to all safety and ESD requirements.

What You Bring

• 5+ years of experience in electronics automation manufacturing, including demonstrated escalated troubleshooting and chronic-loss elimination.
• Advanced knowledge of electromechanical, vision, PLC, and controls/MES-adjacent systems.
• Demonstrated ownership of 8D investigations and cross-functional corrective action, in addition to routine 5-Why root cause analysis.
• Experience building and managing an OEE improvement project funnel using downtime Pareto, MTBF/MTTR, and scrap-loss data.
• Ability to convert lessons learned into PM changes, spare-parts strategy input, and standard work, while working within approved change-control boundaries.
• Experience mentoring technicians and contributing to a skills matrix or capability-management process.
• Experience supporting NPI integration readiness and machine NRTL certification activities.
• Ability to read and interpret written instructions, schematics, and controls logic; ability to use a DMM and advanced diagnostic equipment.
• Strong analytical, root-cause, and cross-functional communication skills; ability to work under pressure with minimal supervision.
• Ability to work within and lead a team in a fast-paced, high-volume environment.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Physical Demands

Ability to sit, stand, walk, climb, bend, push, carry, etc. for 10 hours at a time; ability to lift 20lbs unaided; ability to ascend and descend stairs; ability to grasp and use small parts; ability to occasionally kneel, crouch, bend as required to perform tasks; etc.

Work Environment

Within the Axon manufacturing facility, employees may be exposed to manufacturing noise, ambient temperatures, close quarters, hazards associated with working around moving machinery, exposure to vibrations and industrial lighting, etc.

Personal Protective Equipment

Personal protective equipment (PPE) will be provided by Axon and may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes but is not limited to, safety eyewear, hearing protection, and safety footwear.

Employees are required to fully apply ergonomic correctness to all job tasks possible.

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail].