Automation Service Operations Supervisor

Siemens

Wake Forest (NC)

On-site

USD 67,480 - 115,680

Full time

14 days+

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Benefits offered by this job

Health and wellness benefits

Competitive compensation package

Job summary

A leading technology company is seeking an Automation Service Operations Supervisor in Wake Forest, NC. The role involves supervising a service team, managing HVAC and Building Automation systems, and ensuring high customer satisfaction. Ideal candidates should have an associate degree and significant experience in related fields. This position offers a competitive salary and benefits.

Qualifications

3+ years of experience as a HVAC or Building Automation specialist.
On-the-job or educational experience with HVAC or Building Automation systems.
Experience supervising teams.

Responsibilities

Supervise, train, and mentor the service team.
Schedule and assign tasks to the team and drive business growth.
Ensure contract requirements are met and develop customer relationships.

Skills

HVAC systems knowledge

Team supervision

Communication skills

Education

Associate degree from a two-year college or technical school

Tools

Microsoft Office

SAP

Job description

Automation Service Operations Supervisor

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Automation Service Operations Supervisor

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Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

The Building Automation Systems Service Operations Supervisor leads a team responsible for performing service work for building automation systems. The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.

As a Building Automation Systems Service Operations Supervisor, you will:

Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
Schedule and assign tasks to the team and drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.
Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions and complete and submit written service orders and reports covering all aspects of each assignment and activity.
Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
Support contract profitability through cost containment procedures and processes.
Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely
Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements and enforce adherence to organizational processes, tools, and workflow standards.
Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

Associate degree from a two-year college or technical school
3+ years of experience as a HVAC or Building Automation specialist or technician in related industry
On-the-job or educational experience with HVAC or Building Automation systems
Experience with Microsoft Office
Verbal and written communication skills in English
Must be 21 years of age and possess a valid driver's license with limited violations
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

5+ years of experience as a specialist or technician in related industry
Experience supervising teams
Familiarity with SAP or equivalent software

Ready to create your own journey?Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

The pay range for this position is $67,480 - $115,680 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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