Automation Service Engineer II

Guardant Health, Inc.; Redwood City (CA); Hybrid; USD 108,000 - 148,500; Full time

Benefits offered by this job

Hybrid work model

Job summary

Guardant Health, Inc. is seeking an Automation Service Engineer II to support Operations and Development labs across multiple locations.

The role covers installation, qualification, maintenance, and troubleshooting of complex laboratory automation systems within a sequencing workflow, with focus on instrument reliability and continuous improvement. You will train team members, maintain thorough service documentation, and provide tier 1 support to lab users while collaborating with

Qualifications

• BS degree in engineering or scientific discipline or equivalent.
• 3–5+ years of relevant service/support experience.
• Minimum of 3 years of laboratory equipment support experience.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other lab equipment.
• Experience authoring and executing PM, IQ, OQ, PQ, and repair documentation.
• Experience driving root cause analysis.
• Experience implementing continuous improvements.
• High-throughput automation/workcell experience preferred.
• Experience in a regulated environment (CLIA, CAP, GMP, FDA).
• Strong documentation practices (GDP).
• Experience with Lean Manufacturing and Six Sigma methodologies preferred.
• Ability to travel up to 20%.

Responsibilities

• Perform installation and operational qualifications (IQOQ), PMs, troubleshooting and repair.
• Ensure instrument uptime by resolving service requests and escalating complex issues.
• Perform routine troubleshooting of automation systems and lab instrumentation.
• Identify repeat issues and perform root cause analysis to mitigate recurrence.
• Maintain accurate service documentation in compliance with quality systems.
• Monitor instrument performance metrics and drive improvements.
• Author and revise SOPs, checklists, and service documentation.
• Ensure accuracy of maintenance and calibration within the asset management system.
• Provide tier 1 support to laboratory end‑users for equipment, connectivity, methods, etc.
• Assist in temperature monitoring of cold storages and labs via a monitoring system.
• Collaborate to drive continuous improvement projects to streamline workflows.
• Provide training to junior Automation Service Engineers and cross‑functional departments.
• Partner with cross‑functional teams to implement deployments, relocations, and scale‑up.

Skills

Troubleshooting

Root cause analysis

Lean Six Sigma

AI & Digital Fluency

Education

BS degree in engineering or scientific discipline

Tools

Hamilton liquid handlers

Qiagen QiaSymphony

Agilent TapeStation

Illumina sequencers

Job description

Position Summary

The Automation Service Engineer II role provides laboratory service and support to the Operations and Development labs across Guardant Health’s multiple locations. In this role, the candidate will perform equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow. The candidate will provide world‑class customer service while complying with quality and regulatory requirements. They will train other team members, foster a continuous improvement culture, and contribute to ensuring instrument reliability, capacity, and streamlined workflows.

Responsibilities

• Perform installation and operational qualifications (IQOQ), monthly/semi‑annual/annual preventative maintenances (PM), troubleshooting and repair.
• Ensure instrument uptime by resolving service requests in a timely manner and escalating complex issues as needed.
• Perform routine troubleshooting of automation systems and laboratory instrumentation.
• Identify repeat issues and perform root cause analysis to mitigate recurrence.
• Maintain accurate service documentation in compliance with quality systems.
• Monitor instrument performance metrics and help drive improvements.
• Author and revise SOPs, checklists, and service documentation.
• Ensure accuracy of maintenance and calibration within the asset management system.
• Provide tier 1 support to laboratory end‑users for issues related to equipment, communication/connectivity, methods, etc.
• Assist in temperature monitoring of cold storages, laboratories, warehouses, etc. via a temperature monitoring system.
• Collaborate with team members to drive continuous improvement projects related to service processes to streamline day‑to‑day workflows.
• Provide training and guidance to more junior Automation Service Engineers and other cross‑functional departments.
• Partner with cross‑functional departments within project core‑teams to implement lab deployments, relocations, and operational scale‑up.
• Collaborate with internal partners and external vendors, as needed.
• Participate in an on‑call rotation to provide after‑hours support.

Required Qualifications

• BS degree in engineering or scientific discipline, or equivalent.
• 3–5+ years of relevant service/support experience.
• Minimum of 3 years of laboratory equipment support experience.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflow.
• Experience authoring and executing PM, IQ, OQ, PQ, and repair documentation.
• Experience driving root cause analysis.
• Experience implementing continuous improvements.
• High‑throughput automation/workcell experience preferred.
• Experience working in a regulated environment (CLIA, CAP, GMP, FDA).
• Strong documentation practices (GDP).
• Experience with Lean Manufacturing and Six Sigma methodologies preferred.
• Ability to travel up to 20%.
• AI & Digital Fluency: Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI‑enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model

This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in‑person/onsite collaboration and work‑from‑home days for individual‑focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in‑office days allows our teams to do the best work and creates the focused thinking time our innovative work requires.

Compensation

Primary Location: Redwood City, CA
Base Pay Range: $108,000 – $148,500.
Other U.S. Locations: $91,800 – $126,225.
Colorado: $97,200 – $133,650.

Legal and EEO Statements

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long‑term conditions, mental health conditions, or sincerely held religious beliefs. A background screening including criminal history is required for this role. Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines.