Automation and Operations Lead - India

Insight Global; Waltham (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Insight Global seeks an Automation Operations Lead to own end-to-end automation incidents, manage a high-volume queue, and lead offshore resources. The role bridges business stakeholders, automation teams, and engineering to ensure stability and continuous improvement in UiPath-driven environments.

You will monitor runs, triage tickets, drive root-cause analysis, and implement long-term fixes while communicating status during monthly closes.

Qualifications

• 10+ years in automation engineering, automation operations, or related fields.
• Strong experience in automation operations and incident management.
• Deep expertise with UiPath and experience with enterprise automation platforms.

Responsibilities

• Own end-to-end automation incidents and SLA adherence.
• Triage, prioritize, and assign tickets across offshore resources.
• Monitor automation runs, failures, and SLA metrics; guide complex issues.
• Engage with stakeholders to communicate status and impact.
• Partner with development teams to drive root cause analysis and long-term fixes.

Skills

Leadership

Incident management

Stakeholder communication

Automation operations

SLA management

Tools

UiPath

Power Automate

AWS

Python

Job description

Job Description

An employer in the life sciences industry is looking for an Automation Operations Lead to oversee and drive all automation-related operations and incident management across their environment. This individual will be responsible for owning the full lifecycle of automation incidents, ensuring SLA adherence, and leading a team of automation operations resources to deliver consistent, high-quality support. This role sits at the center of operations, acting as the bridge between business stakeholders, automation teams, and engineering, ensuring that automation processes are stable, efficient, and continuously improving. This role is highly fast-paced and requires someone who can operate in real time, especially during critical business periods such as monthly and quarterly close cycles, where automation reliability is essential. On a typical day, the Automation Operations Lead will spend a significant portion of their time reviewing incoming incidents, assessing priority levels, and ensuring tickets are properly triaged and assigned across a team of offshore automation resources. They will actively monitor automation runs, failures, and SLA metrics, while stepping in to guide the team through complex or high-impact issues. Another portion of their time will be spent engaging with business stakeholders to understand process impacts, communicate status updates, and escalation recurring failures that require deeper investigation. The remaining time will be dedicated to partnering with development teams and automation engineers to drive root cause analysis, implement long-term fixes, and improve overall system stability. This individual will oversee an automation ecosystem heavily built on UiPath, with additional exposure to tools such as Power Automate and cloud platforms like AWS. They will be responsible for managing automation processes end-to-end, ensuring proper handoff to production, and maintaining ongoing monitoring and performance oversight. In situations where automations are failing repeatedly, this person will be expected to ask the right questions, challenge the root cause, and push toward permanent solutions rather than temporary fixes. They will also ensure that all work is tracked through proper ticketing channels, that incidents are documented and resolved in alignment with SLAs, and that reporting is clear and actionable for both technical and non-technical audiences. This role requires strong leadership and accountability, as the Automation Operations Lead will be responsible for driving performance across a team that focuses on execution but relies on this individual for direction, prioritization, and structure. Success in this role will be defined by the ability to stabilize automation environments, reduce incident volume over time, enforce operational rigor, and effectively communicate across technical teams and business stakeholders. The ideal candidate is someone who brings a strong foundation in automation (particularly UiPath), combined with hands-on experience in operations and incident management within enterprise environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 10+ years of experience in automation engineering, automation operations, or related fields
• Strong experience in automation operations and incident management
• Deep expertise with UiPath and experience with enterprise automation platforms
• Experience with Power Automate and familiarity with cloud environments (preferably AWS)
• Proven ability to lead teams, prioritize workload, and manage high-volume ticket environments
• Experience managing SLAs, ticket queues, and incident resolution processes
• Working knowledge of Python and/or AI/ML concepts