Automation Field Service Engineer

koops; Greenville (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

Koops is seeking an Automation Field Service Engineer to provide on-site support, repair, upgrade, and troubleshooting of custom automation equipment at customer facilities across North America. You will work hands-on with PLCs, HMIs, robots, and vision systems while ensuring peak performance and customer satisfaction.

We are employee-owned (ESOP) and value hands-on problem solving, learning new technologies, and delivering direct solutions to customers in a collaborative, growth-focused

Qualifications

• Four-year engineering or technical degree, or equivalent hands-on experience with automation equipment.
• Experience with controls programming (Allen-Bradley PLCs/HMIs) or robotic systems.
• Strong analytical and troubleshooting skills across mechanical, electrical, and software systems.

Responsibilities

• Troubleshoot, repair, and upgrade custom automation equipment at customer sites.
• Support system performance and reliability throughout the equipment lifecycle.
• Diagnose issues across mechanical, electrical, pneumatic, hydraulic, and controls systems.
• Perform hands-on work with PLCs, HMIs, robots, and vision systems.
• Coordinate solutions with internal teams and communicate directly with customers.
• Travel to customer sites across North America.
• Maintain strong documentation and communication on service activities.
• Deliver high-quality service with a focus on customer satisfaction.

Skills

Troubleshooting

Field service

Controls systems

PLC/HMI/Robots

Customer service

Travel 35%

Education

Bachelor's degree in engineering/technical field

Tools

Allen-Bradley PLCs/HMIs

Robotic systems

Job description

The Automation Field Service Engineer at Koops provides on-site support to repair, upgrade, and troubleshoot custom automation equipment at customer facilities. This role is critical to maintaining peak system performance and ensuring long-term customer satisfaction across a wide range of industries.

At Koops, we aren’t just recruiting employees — we’re looking for fellow owners, because we are proudly employee-owned (ESOP).

What You’ll Do

• Troubleshoot, repair, and upgrade custom automation equipment at customer sites
• Support system performance and reliability throughout the equipment lifecycle
• Diagnose issues across mechanical, electrical, pneumatic, hydraulic, and controls systems
• Perform hands-on work with PLCs, HMIs, robots, and vision systems
• Coordinate solutions with internal teams and communicate directly with customers
• Travel to customer sites across North America
• Maintain strong documentation and communication on service activities
• Deliver high-quality service with a focus on customer satisfaction

What We’re Looking For

We’re seeking a hands-on problem solver who enjoys working in the field, learning new technologies, and delivering solutions directly to customers. If you get bored easily and need challenging variety in your work, this might be the role for you.

Qualifications

• Experience troubleshooting and repairing automated equipment in production environments
• Knowledge of controls systems including PLCs, HMIs, robots, and vision systems
• Ability to diagnose and resolve issues across multiple disciplines (mechanical, electrical, controls, etc.)
• Strong communication and interpersonal skills with a customer-focused mindset
• Team-oriented approach
• High standard of integrity and strong problem-solving abilities
• Willingness and ability to travel 35%

Education & Experience

• Four-year engineering or technical degree, or equivalent hands-on experience with custom automation equipment
• Experience with controls programming (preferably Allen-Bradly PLCs/HMIsand/or robotic systems)
• Strong analytical and troubleshooting skills across mechanical, electrical, and software systems

Why Koops?

If you enjoy working as part of an engaged, collaborative team — we’d love to hear from you. In exchange for your time and expertise, Koops offers:

• A team that promotes professional and personal growth
• A workplace where you and your work are valued
• An encouraging, people-first culture
• Competitive wages
• Competitive Health, Dental, Vision and Life Insurance
• Wellness incentives
• Cutting-edge technology
• And much more!