Automation Engineer—AI Enablement & Integrations

DataBank; Dallas (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

Disability Insurance

Life Insurance

401k with company match

Paid Time Off

Job summary

DataBank Holdings Ltd. is hiring an Enablement Engineer to implement and maintain automation solutions within the Support Experience and Enablement team. You will build integrations, write scripts, deploy workflows, and support AI chatbot builds in Year 2.

The role requires hands-on engineering in an fast-moving environment, collaboration with Tier 1/2 teams, and adherence to change-management standards. Bachelor’s degree and 2+ years of IT automation experience are expected.

Qualifications

• Bachelor's degree in CS/IT or related field or equivalent work experience.
• 2+ years of IT automation, scripting, or systems integration.
• Hands-on experience building and deploying automation in an operational IT environment.
• Experience with managed services or enterprise infrastructure environments.
• Proficiency in scripting languages (PowerShell, Python, Bash, or similar).
• Experience with REST API integration and webhook development.
• Familiarity with ticketing/monitoring platform APIs (ConnectWise, ServiceNow, or similar).
• Understanding of Windows/Linux server administration, VMware, and network fundamentals.
• Experience with source control (Git or similar).
• Strong attention to detail with testing and documentation.
• Ability to work collaboratively in a small, fast-moving team.
• Clear communication for technical and operational audiences.
• Willingness to learn and adapt as automation tooling evolves.
• Experience with automation platforms (Ansible, Terraform, or similar) is a plus.

Responsibilities

• Build and deploy automation scripts and workflows under senior guidance.
• Implement integrations between ticketing systems, monitoring platforms, and automation tools.
• Write clean, documented, maintainable code for automation deliverables.
• Execute testing and validation for automation deployments before go-live.
• Support deficiency targets like ticket deflection by Month 12.
• Leverage AI tools to enable customer-facing self-service and reduce inbound tickets.
• Support internal teams with AI-assisted tools, improving engineer efficiency.

Skills

PowerShell

Python

Bash

REST API

Webhook development

Git

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ConnectWise

ServiceNow

Ansible

Terraform

Job description

DataBank Holdings Ltd. is hiring an Enablement Engineer to implement and maintain automation solutions within the Support Experience and Enablement team. You will build integrations, write scripts, deploy workflows, and support AI chatbot builds in Year 2.

The role requires hands-on engineering in an fast-moving environment, collaboration with Tier 1/2 teams, and adherence to change-management standards. Bachelor’s degree and 2+ years of IT automation experience are expected.