Automated TSR Field rep

Sealed Air Corporation; Streetsboro (OH); On-site; USD 72,000 - 103,000; Full time

Job summary

Sealed Air Corporation in Streetsboro, Ohio is seeking an Automation Technical Service Representative to install, commission, and support automated packaging equipment at customer sites. You will diagnose, repair, and perform preventative maintenance to ensure system uptime and reliability.

You will build strong customer relationships, identify opportunities for service agreements and upsell, and travel regionally as needed while maintaining safety and quality standards.

Qualifications

• Associate degree in Engineering, Automation, Electronics or equivalent, or 3–4 years in a similar role.
• Experience troubleshooting, repairing, and maintaining automated packaging systems or robotics.
• Strong electrical, mechanical, PLC knowledge; able to read schematics and interpret drawings.

Responsibilities

• Install, commission, and integrate Sealed Air automation at customer sites.
• Perform preventative and emergency maintenance on packaging equipment.
• Diagnose and troubleshoot remotely or on-site to minimize downtime.
• Train customers on operation, maintenance, and troubleshooting.
• Document service activities and manage parts and inventory.

Skills

Troubleshooting

Electrical knowledge

Mechanical knowledge

PLC/Controls

Customer communication

Education

Associate degree in Engineering / Automation / Electronics

Tools

Robotics systems

Conveyors

Diagnostics software

Job description

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

About Us: At Sealed Air Corporation, we specialize in providing innovative automated packaging solutions for a variety of industries. We are dedicated to delivering top-notch service and support to our clients. We are currently looking for a skilled and driven Automation TSR to join our team. If you're passionate about technology, troubleshooting, and providing exceptional customer service in the field, we’d love to hear from you! Position Overview: As an Automation Technical Service Representative (TSR) at Sealed Air, you will be responsible for the installation, maintenance, and repair of automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing both preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems. You will also play a key role in building customer relationships, proactively identifying opportunities to upsell equipment, services, and preventive maintenance (PM) agreements. Working closely with customers, you will aim to meet or exceed their packaging automation service needs, ensuring their satisfaction and fostering long-term partnerships.

Key Responsibilities:

• Installation & Integration: Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring systems are fully operational upon completion.
• Maintenance & Service: Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance.
• Troubleshooting & Diagnosis: Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime.
• Calibration & Adjustment: Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency.
• Customer Support & Training: Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment.
• Collaboration: Work closely with leadership, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements.
• Service Documentation: Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications.
• Sales & Upselling: Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers.
• Customer Relationship Management: Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction.
• Health & Safety Compliance: Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment.
• Travel Requirements: Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends.
• Organizational Skills: Demonstrate strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks.
• Team Engagement: Attend team meetings and training courses as required to stay up to date with product knowledge and service procedures.

Responsibilities

Why do we need you?

• Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring equipment is fully operational.
• Perform preventative and emergency maintenance to resolve mechanical, electrical, software, and equipment-related issues.
• Diagnose and troubleshoot automation equipment remotely and on-site, providing timely solutions to minimize downtime.
• Calibrate and adjust machinery settings to support product quality, equipment performance, and operational efficiency.
• Train and support customers on equipment operation, maintenance, and troubleshooting best practices while serving as a key technical point of contact.
• Collaborate with leadership, engineering, and support teams to resolve customer issues and communicate opportunities for future system improvements.
• Document and manage service activities, including work orders, repairs, parts used, maintenance schedules, inventory, and customer communications.
• Identify and develop opportunities for service agreements, preventive maintenance, and other elective services while maintaining strong customer relationships.

Qualifications

• Education: Associate’s degree in Engineering, Automation, Electronics, or a related field, with demonstrated field experience; or a minimum of 3-4 years in a similar technical role.
• Technical Expertise: Proven experience in troubleshooting, repairing, and maintaining automated packaging systems, robotics, or comparable machinery.
• Mechanical & Electrical Knowledge: Strong understanding of electrical, mechanical, and PLC/control systems, as well as experience with external industrial automation systems such as conveyors and packaging machinery.
• System Interpretation: Ability to read, understand, and interpret electrical and mechanical schematics for troubleshooting purposes.
• Industry Safety Awareness: Familiarity with industry safety standards and protocols, particularly in manufacturing environments.
• Communication Skills: Excellent written and verbal communication skills for clear interaction with customers, team members, and leadership.
• Problem-Solving & Critical Thinking: Strong analytical and troubleshooting skills, with the ability to think critically and solve complex problems under pressure.
• Travel Flexibility: Ability to travel to customer locations and work in various environments, with flexibility for occasional overnight or weekend travel.
• Computer Skills: Proficiency with basic computer tools for diagnostic purposes, reporting and service management systems.
• Licenses: Valid, unrestricted U.S. driver’s license and the ability to secure a valid U.S. Passport (or already possess one).

Physical Requirements

• Ability to lift and carry heavy objects (up to 75 lbs) as required during service activities.

Additional Information

Pay Transparency

Salary Range: $ 71,700 - $103,040

The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.