Automated Operations Intern

Ericsson; Plano (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Ericsson Inc. seeks an Automated Operations Intern to support monitoring and maintenance of telecom networks in Plano, TX. The role offers hands-on exposure to incident response, SLA performance, and operations tooling over a 12‑week program.

You will work with engineers to automate maintenance tasks, build AI use cases, and gain experience across network monitoring, logs analysis, and change management under supervision.

Qualifications

• Actively enrolled in an accredited undergraduate or graduate program full-time.
• Minimum GPA 2.7+ or equivalent with transcripts uploaded.
• Available for a full-time 12-week internship in Plano, TX.

Responsibilities

• Develop automation of maintenance tasks using Python, Bash, Groovy and Java.
• Monitor alarms and events; classify and escalate issues to teams.
• Assist incident tracking, troubleshooting, and status reporting under supervision.
• Learn core network and RAN monitoring and maintenance processes.
• Contribute to playbooks, scripts, and dashboard improvements for ops efficiency.

Skills

Networking fundamentals

OSI model concepts

Linux CLI

Programming & scripting

REST APIs & JSON

Education

Bachelor's or Master's in IT/ Telecommunications/ CS/ ECE

Tools

Git

Job description

Grow with us

Automated Operations Intern

Location: Plano, Tx Duration: 12 weeks Start date: May 25th, 2027

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

About the Opportunity:

We are looking for a Network Operations Intern/Co-Op to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands‑on experience in network monitoring, incident response, and service assurance while learning how large‑scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.

What you will do:

• Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines
• Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive
• Assist in monitoring network alarms and events using operational tools; help classify and upscale issues to appropriate teams
• Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision
• Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination
• Help analyze logs, alarms, and performance metrics to identify potential service issues
• Support controlled remote access activities and change management processes following established procedures
• Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting
• Work with engineering, security, and service teams to understand how issues are resolved and services restored
• Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency

The skills you bring:

• Currently pursuing a Bachelor’s or Master’s degree in: Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
• Technical Skills (Student-Level Expectations)
• Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
• OSI model concepts
• Familiarity with Linux or command-line environments
• Programing language: Phyton, Linux Bash scripting, Groovy and Java
• Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
• Basic familiarity with Linux command line and Git (branching)
• Strong analytical and problem-solving skills
• Ability to document findings clearly
• Clear written and verbal communication

Preferred / Nice-to-Have:

• Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
• Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
• Understanding of virtualization or cloud fundamentals
• We value curiosity and eagerness to learn
• Strong teamwork and communication skills
• Analytical thinking and structured troubleshooting approach
• Ability to manage multiple tasks and meet deadlines
• Willingness to follow established operational and security procedures

Eligibility requirements:

• 2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript
• Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four‑year college or university at the time of the co‑op
• Available for a full-time internship for 12 week

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Automated Operations Engineer

Compensation And Benefits At Ericsson

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.