Auto Service Writer

A Better Way Auto; Madisonville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive repair facility seeks a Service Writer to connect with customers and oversee the service process. Responsibilities include greeting clients, managing work orders, and ensuring high-quality service. Candidates should possess strong customer service and communication skills with some experience in similar roles.

Benefits

Health insurance

Customer service training and development

Opportunities for service management roles

Bonus based on performance

Collaborative, fast-paced environment

Clear expectations and workflow processes

Training & development

Qualifications

• 1–3 years of experience in a Service Writer or similar role.
• Strong customer service and communication skills.
• Basic understanding of vehicle systems and repair processes.

Responsibilities

• Greet customers and gather vehicle concerns and repair needs.
• Create and manage accurate work orders and invoices.
• Communicate service options, costs, and timelines clearly.

Skills

Customer service

Communication

Detail-oriented

Organization

Tools

Service software

Job description

Benefits:

A collaborative, fast-paced environment

Clear expectations and workflow processes

Opportunities to grow into service management roles

Customer service training and development

Bonus based on performance

Health insurance

Training & development

Schedule / Expected Work Hours: Full-time, Monday to Friday, 8:00 AM – 5:00 PM. Saturday rotation may be required.

Job Summary

The Service Writer is the key connection between customers and the repair team. You’ll greet customers, create work orders, provide updates, and ensure an exceptional service experience from drop-off to checkout. Your organization, clarity, and attention to detail will keep the service lane running smoothly.

Responsibilities

Greet customers and gather vehicle concerns and repair needs

Communicate service options, costs, and timelines clearly

Create and manage accurate work orders and invoices

Coordinate repair scheduling and parts availability

Keep customers informed throughout the repair process

Maintain clean and organized customer-facing areas

Qualifications

1–3 years of experience in a Service Writer, Advisor, or similar role

Strong customer service and communication skills

Basic understanding of vehicle systems and repair processes

Experience with service software and invoicing

Detail-oriented and organized with the ability to multitask

Company Mission and Vision A Better Way Auto LLC is a reputable automotive sales and repair facility committed to delivering top-quality automotive repair, maintenance, and sales. Our mission is to ensure that every vehicle we service meets the highest standards of safety, reliability, and customer satisfaction.