Auto Service Manager — Lead Team & Drive Efficiency

Burnett Auto; Overland Park, Northern (KS, KY); Hybrid; USD 50,000 - 58,000; Full time

Job summary

Burnett Auto in Overland Park, KS is seeking a results-driven Service Manager to lead a busy service department. You will manage the daily technician schedule, deliver accurate quotes, and ensure repairs are completed efficiently while maintaining high customer satisfaction.

This full-time role requires 3+ years in automotive service advisory/writing, strong leadership, and a valid driver's license. ASE certification is preferred but not required; experience with MS Office and basic math is

Qualifications

• High school diploma or equivalent required.
• ASE Certification preferred but not required.
• Three or more years of automotive service advisor/writer experience, supervisory experience preferred.

Responsibilities

• Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
• Provide accurate service quotes to customers and handle inquiries
• Assign and monitor workload of mechanics and technicians; review inspection reports and manage technician time
• Oversee purchase and transfer of outside items; manage schedules and order parts
• Act as liaison between customers and the technician team, communicating repair progress
• Collaborate with vendors, suppliers, and parts departments to ensure service and parts availability
• Ensure regular maintenance of equipment and tools
• Interact with customers regarding progress and status of repairs

Skills

Communication skills

Honesty & ethics

Leadership

Team supervision

Conflict resolution

In-house training

Driving record

Education

High school diploma or equivalent

ASE Certification (preferred)

Tools

MS Office

Basic math

Job description

Burnett Auto in Overland Park, KS is seeking a results-driven Service Manager to lead a busy service department. You will manage the daily technician schedule, deliver accurate quotes, and ensure repairs are completed efficiently while maintaining high customer satisfaction.

This full-time role requires 3+ years in automotive service advisory/writing, strong leadership, and a valid driver's license. ASE certification is preferred but not required; experience with MS Office and basic math is