Auto Service Advisor

Delavanchevy; Belvidere (IL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k)

PTO & holidays

Employee discounts on vehicles, parts,

Training opportunities

Team-oriented culture

Daily Pay Program

Job summary

Kunes Auto Group in Belvidere, IL is seeking an Experienced Automotive Service Advisor to be the vital link between customers and the service department. You will assess service needs, prepare repair orders, and ensure an outstanding experience for every step of the process.

Ideal candidates have 2+ years of dealership service advising, strong communication, and proficiency with service scheduling software. We offer a comprehensive benefits package and room for career growth.

Qualifications

• 2+ years of dealership service advising experience.
• Strong communication and organizational skills.
• Valid driver's license with clean record.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet customers and assess vehicle concerns.
• Prepare repair orders with labor and parts estimates.
• Communicate inspection results and recommended actions.
• Provide updates on repair progress and costs.
• Schedule service appointments.
• Maintain high customer satisfaction.

Skills

Communication

Organization

Multi-tasking

Scheduling software

Tools

Service scheduling software

Job description

Description

About Kunes Auto Group:

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary

Kunes Auto Group is seeking a customer-oriented, Experienced Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Requirements

Qualifications

• 2+ years prior Service Advising experience in a dealership is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Compensation

• $60,000.00 - $100,000.00 based on experience

What We Offer

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Join the Kunes Auto Group Family!

Kunes Auto Group is an Equal Opportunity Employer.