Auto Service Advisor

Fleet Farm; Waupaca (WI); On-site; USD 19,000 - 26,000; Full time

Job summary

Fleet Farm in Wisconsin is seeking an Auto Care Advisor to help customers, guide product and service recommendations, and support a fast-paced store environment.

You’ll schedule service appointments, prepare estimates, and promote tires, parts, and maintenance services while upholding high standards of accuracy and customer care.

Qualifications

• High School Diploma or GED required or preferred.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Previous experience in a customer‑focused role.
• Previous experience in an auto service/mechanical setting preferred.

Responsibilities

• Engage customers to understand their automotive needs and recommend products and services.
• Schedule service appointments, prepare estimates, and explain costs and options.
• Promote and sell tires, parts, accessories, and automotive services.
• Maintain knowledge of automotive products and basic maintenance tasks.
• Support events and promotions while ensuring services are completed accurately.

Skills

Customer service

Automotive knowledge

Sales / upselling

Communication

Team collaboration

Education

High School Diploma or GED

Job description

As an Auto Care Advisor, you’ll be at the center of a fast-paced environment, helping customers, solving problems, and recommending the right products and services—all while balancing multiple priorities. Whether you’re new to automotive or an experienced professional, you’ll have opportunities to build your knowledge, sharpen your skills, and grow your career. If you’re energized by a busy environment, enjoy working with people, and know how to get things done, this could be the right fit for you.

What You’ll Do

• Engage customers to understand their specific automotive needs, provide knowledgeable guidance, and recommend products and services that best fit their vehicle and situation.
• Schedule service appointments, prepare estimates, and clearly explain recommended services, costs, and payment options.
• Promote and sell tires, parts, accessories, and automotive services based on customer needs.
• Maintain knowledge of automotive products, services, and basic maintenance, including oil changes, fluid checks, and battery installation.
• Support Auto Care Center events, promotions, loyalty programs, and other Fleet Farm initiatives while ensuring services are completed accurately and to a high standard.

Job Requirements

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting, preferred.

Who We Are

At Fleet Farm, we’re proud to serve our customers and communities with Midwestern GRIT. Our team is hardworking, friendly, dependable, and always ready to help. We believe in working together and providing a great experience for every customer.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.