Auto Repair Sales & Customer Experience Manager

Salem Tire Pros & Auto Service; Salem (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Job summary

Salem Tire Pros & Auto Service is seeking an experienced manager for a busy auto repair facility. The role focuses on front-counter customer interactions, tire sales, and coordinating with technicians. A minimum of five years in auto repair is required, with strong knowledge of automotive systems.

This is a full-time, Monday–Friday salaried position. The franchise is independently owned and emphasizes customer service and professional presentation.

Qualifications

• Verifiable minimum of 5 years experience in auto repair, specifically in phone & front counter customer interaction and sales.
• General automotive knowledge is a must.
• We specialize in tire sales and general automotive repair.

Responsibilities

• Lead front counter operations, customer interactions, and sales activities.
• Supervise daily shop workflow and liaison between customers and technicians.
• Drive customer satisfaction and upsell tire and repair services.

Skills

Auto repair knowledge

Front desk sales

Phone customer interaction

Job description

Salem Tire Pros & Auto Service is seeking an experienced manager for a busy auto repair facility. The role focuses on front-counter customer interactions, tire sales, and coordinating with technicians. A minimum of five years in auto repair is required, with strong knowledge of automotive systems.

This is a full-time, Monday–Friday salaried position. The franchise is independently owned and emphasizes customer service and professional presentation.