Auto Physical Damage Adjuster

Frankenmuth Insurance; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Frankenmuth Insurance is seeking a claims professional to investigate and evaluate physical damage claims under direct supervision. You will determine the extent of company liability, assess coverage and damages, and perform interviews with insureds and witnesses to support settlements.

The role requires 2–4 years of related experience or an AA degree and emphasizes compliant handling, accurate documentation, and timely resolutions in a United States-based environment.

Qualifications

• Experience in investigating and evaluating claims.
• Ability to gather information from agents, insureds and witnesses.
• Knowledge of fair claims handling and regulatory requirements.

Responsibilities

• Investigate claims to determine liability and extent of coverage.
• Review documentation and reports to assess reserves and outcomes.
• Interview insureds, claimants and witnesses as needed.
• Prepare claim reports and monitor resolutions.
• Ensure compliance with legal and regulatory standards.

Skills

Investigations

Documentation

Interviews

Customer service

Regulatory compliance

Education

Associate's degree (A.A.)

Job description

Summary: Under direct supervision and following standard procedures, investigates, evaluates and resolves/disposes of physical damage claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability, liability and damage in accordance with policy provisions by performing the following duties.

Essential Duties And Responsibilities

• Follows corporate policies, procedures, and fair claims handling practices
• Investigates claims to determine validity and extent of liability, including:
• Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others
• Reviews and evaluates documentation, including applications, reports, and statements
• Monitors appropriate claim outcomes through self-audit process
• Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
• Ensures legal, regulatory and fair claims handling compliance
• Sets or recommends reserves based on results of claim investigation.
• Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
• May provide interaction with insureds, agents, claimants, attorneys, and other service providers, including:
• Conducts in-depth interviews and/or scene inspections
• Attends settlement conferences and/or trials
• May serve as a member of project teams, contributing to the achievement of project objectives.
• Performs other duties as assigned.
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Level 4: Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training.

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.