Auto Physical Damage Adjuster

Frankenmuth Insurance Company; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Frankenmuth Insurance Company seeks a claims professional to investigate, evaluate and resolve physical damage claims under direct supervision, determining liability and coverage by reviewing applications, reports and statements.

You will obtain information from agents, insureds and claimants, conduct interviews and scene inspections, set reserves, prepare claims reports, and participate in settlement conferences when needed, while providing excellent service and ensuring compliance with legal

Qualifications

• Two to four years related experience and/or training; or AA degree; or equivalent combination of education and related experience/training.

Responsibilities

• Investigates claims to determine validity and extent of liability.
• Obtains information from agents, insureds, claimants, witnesses and others.
• Reviews and evaluates documentation, including applications, reports, and statements.
• Monitors claim outcomes through self-audit processes.
• Delivers superior customer service to policyholders and agents, ensuring timely resolution of claims.

Education

Associate's degree or equivalent experience

Job description

Summary: Under direct supervision and following standard procedures, investigates, evaluates and resolves/disposes of physical damage claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability, liability and damage in accordance with policy provisions by performing the following duties.

Essential Duties and Responsibilities:

1. Follows corporate policies, procedures, and fair claims handling practices
2. Investigates claims to determine validity and extent of liability, including:
   1. Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others
   2. Reviews and evaluates documentation, including applications, reports, and statements
   3. Monitors appropriate claim outcomes through self-audit process
   4. Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
   5. Ensures legal, regulatory and fair claims handling compliance
3. Sets or recommends reserves based on results of claim investigation.
4. Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
5. May provide interaction with insureds, agents, claimants, attorneys, and other service providers, including:
   1. Conducts in-depth interviews and/or scene inspections
   2. Attends settlement conferences and/or trials
6. May serve as a member of project teams, contributing to the achievement of project objectives.
7. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Level 4: Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training.