Auto Parts Store Pro — Customer-Focused & Fast-Paced

NAPA; Stanton (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

NAPA is seeking a Customer Service Associate to act as the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and customer engagement.

This role offers an entry point or growth path within the organization and emphasizes high-energy service, accuracy in parts identification, and teamwork across the store to drive loyalty and efficiency.

Qualifications

• High School Diploma or GED required.
• Strong communication skills, both verbal and written.
• Customer-focused with problem-solving and interpersonal abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a safe, welcoming store environment and assist with inventory counts.

Skills

Strong communication

Interpersonal skills

Problem solving

Customer-focused

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA is seeking a Customer Service Associate to act as the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and customer engagement.

This role offers an entry point or growth path within the organization and emphasizes high-energy service, accuracy in parts identification, and teamwork across the store to drive loyalty and efficiency.