Auto Parts Store Lead - WOW Customer Service & Growth

AutoZone, Inc.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

AutoZone is seeking an Assistant Store Manager to support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. This role requires strong leadership, clear communication, and a passion for WOW!

customer service to shape store success and develop future talent. Key responsibilities include recruiting, training, scheduling, and developing store personnel, maintaining high standards of inventory, and ensuring safe, compliant operations in absence of

Qualifications

• Basic automotive parts knowledge.
• Proven leadership experience with strong communication, decision-making, and sales-driving skills.
• Demonstrates integrity, professionalism, and commitment to customer satisfaction.
• Thrives in fast-paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements.
• Ability to lift, load, and deliver merchandise with safety and accuracy.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

Responsibilities

• Assist the Store Manager in recruiting, supervising, scheduling, training, and developing store personnel to maintain a high-performance team.
• Ensure clear and effective communication with employees and customers, fostering a positive, engaging environment.
• Help meet sales targets, maintain accurate inventory levels, and optimize cash flow to drive store performance.
• Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or Commercial Sales Manager.
• Ensure customers receive WOW! service, resolve concerns proactively, and transform complaints into positive experiences.
• Leads company initiatives by ensuring maximum productivity, training, and retention of high-performing employees, while maintaining operational efficiency through effective store merchandising, creating a clean, organized, and visually appealing shopping environment.
• Enforce PPE use, promote workplace safety, and assist in risk management activities.
• Support budgeting efforts, analyze Profit & Loss statements, and monitor expense controls to maximize profitability.

Skills

Leadership

Communication

Decision-making

Sales-driving

Integrity

Professionalism

Customer-satisfaction

Operational-excellence

Team-engagement

Job description

AutoZone is seeking an Assistant Store Manager to support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. This role requires strong leadership, clear communication, and a passion for WOW!

customer service to shape store success and develop future talent. Key responsibilities include recruiting, training, scheduling, and developing store personnel, maintaining high standards of inventory, and ensuring safe, compliant operations in absence of