Auto Parts Specialist - Fast-Paced, Customer-Focused

Rohrman Auto Group; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Maternity & Paternity Leave

Paylocity Pay On Demand

Employee Discounts

Continuous Training & Mentorship

Employee Tenure & Recognition Program

Company Events

Job summary

Rohrman Automotive Group is seeking a Parts Specialist to join our fast-paced, service-driven Parts department in Indiana. You will assist retail customers, technicians, and the body shop by ensuring the right parts reach the right place, every time, with training and team support provided.

You will pull and fill orders, provide quotes, manage back-orders, and stay updated on technical bulletins and product updates.

Qualifications

• Experience in a dealership or automotive parts environment preferred; entry-level candidates encouraged to apply.
• Basic familiarity with automotive parts, vehicle systems, or parts catalog software is a plus.
• Strong customer service skills - friendly, professional, and efficient under pressure.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Pull and fill orders from stock; locate out-of-stock parts from outside sources and place emergency orders when necessary.
• Provide accurate price quotes and complete parts requests for the service department and body shop in a timely manner.
• Track and follow up on back-ordered parts; notify customers when special-order parts are received.
• Receive, stock, and replenish parts inventory daily; assist with physical inventory counts.
• Process charge sales, issue credits for returns, and ensure all internal parts requests are properly billed on repair orders.
• Stay current on manufacturer technical bulletins, new products, and product updates through ongoing training.

Skills

Customer service

Parts knowledge

Tools

Parts catalog software

Job description

Rohrman Automotive Group is seeking a Parts Specialist to join our fast-paced, service-driven Parts department in Indiana. You will assist retail customers, technicians, and the body shop by ensuring the right parts reach the right place, every time, with training and team support provided.

You will pull and fill orders, provide quotes, manage back-orders, and stay updated on technical bulletins and product updates.