Automotive Parts Specialist

Rohrman Auto Group; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Maternity & Paternity Leave

Paylocity Pay On Demand

Employee Discounts

Continuous Training & Mentorship

Employee Tenure & Recognition Program

Company Events

Job summary

Rohrman Automotive Group is seeking a Parts Specialist to join our fast-paced, service-driven Parts department in Indiana. You will assist retail customers, technicians, and the body shop by ensuring the right parts reach the right place, every time, with training and team support provided.

You will pull and fill orders, provide quotes, manage back-orders, and stay updated on technical bulletins and product updates.

Qualifications

• Experience in a dealership or automotive parts environment preferred; entry-level candidates encouraged to apply.
• Basic familiarity with automotive parts, vehicle systems, or parts catalog software is a plus.
• Strong customer service skills - friendly, professional, and efficient under pressure.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Pull and fill orders from stock; locate out-of-stock parts from outside sources and place emergency orders when necessary.
• Provide accurate price quotes and complete parts requests for the service department and body shop in a timely manner.
• Track and follow up on back-ordered parts; notify customers when special-order parts are received.
• Receive, stock, and replenish parts inventory daily; assist with physical inventory counts.
• Process charge sales, issue credits for returns, and ensure all internal parts requests are properly billed on repair orders.
• Stay current on manufacturer technical bulletins, new products, and product updates through ongoing training.

Skills

Customer service

Parts knowledge

Tools

Parts catalog software

Job description

Parts Specialist

Our Parts departments are fast-paced, service-driven, and integral to keeping every vehicle - and every customer - taken care of.

We're looking for a knowledgeable and customer-focused Parts Specialist to join our team. In this role, you'll be the go-to resource for retail customers, service technicians, and the body shop - ensuring the right parts get to the right place, every time. Whether you're experienced or just breaking into the industry, Rohrman Auto offers the training, inventory, and team support to help you excel.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Pull and fill orders from stock; locate out-of-stock parts from outside sources and place emergency orders when necessary.
• Provide accurate price quotes and complete parts requests for the service department and body shop in a timely manner.
• Track and follow up on back-ordered parts; notify customers when special-order parts are received.
• Receive, stock, and replenish parts inventory daily; assist with physical inventory counts.
• Process charge sales, issue credits for returns, and ensure all internal parts requests are properly billed on repair orders.
• Stay current on manufacturer technical bulletins, new products, and product updates through ongoing training.

Requirements

• Prior experience in a dealership or automotive parts environment preferred; motivated entry-level candidates encouraged to apply.
• Basic familiarity with automotive parts, vehicle systems, or parts catalog software is a plus.
• Strong customer service skills - friendly, professional, and efficient under pressure.
• Ability to lift up to 50 pounds and work in physically active warehouse-style environment.
• Valid driver's license with an acceptable driving record.

Schedule and Compensation

• Enjoy a 5-day work week with every Sunday off!
• Weekly salary with additional monthly commission payouts.
• A consistent schedule that supports work-life balance while providing opportunities to earn more.

Benefits

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Competitive 401(k): Build your future with our retirement savings plan.
• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
• Paid Maternity & Paternity Leave: Support for new mothers and fathers.
• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
• Employee Discounts: Discounts on vehicle servicing and new car purchases.
• Continuous Training & Mentorship: Grow professionally and advance your career within our group.
• Employee Tenure & Recognition Program: We celebrate milestones and contributions.
• Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

< p>We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.