Auto Parts Specialist — Exceptional Customer Service

O'Reilly Auto Parts; Minster (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Minster, Ohio, to deliver exceptional service to retail and installer customers. The role involves assisting customers in selecting merchandise, providing support to store management, and maintaining a high level of customer satisfaction.

The ideal candidate must be able to multitask, possess excellent customer service skills, and have the ability to quickly match alphanumeric sequences. Benefits include competitive wages, a stock purchase plan, and comprehensive insurance options.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers and assist them.
• Assist managers and installer service specialists in serving professional customers.
• Provide excellent service to customers calling the store on the phone.
• Accurately maintain and secure the cash drawer.
• Process exchanges and returns for credit.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Minster, Ohio, to deliver exceptional service to retail and installer customers. The role involves assisting customers in selecting merchandise, providing support to store management, and maintaining a high level of customer satisfaction.

The ideal candidate must be able to multitask, possess excellent customer service skills, and have the ability to quickly match alphanumeric sequences. Benefits include competitive wages, a stock purchase plan, and comprehensive insurance options.