Auto Parts Specialist - Customer & Tech Expert

O'Reilly Auto Parts; Santa Fe (NM); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental & Vision Insurance

Tuition Educational Assistance Programs

Job summary

A national auto parts retailer seeks a Parts Specialist in Santa Fe to deliver exceptional customer service in retail and installer environments. Responsibilities include greeting customers, assisting with merchandise selection, handling returns, and resolving complaints. Candidates must have strong multitasking skills and the ability to match alphanumeric sequences. Automotive knowledge is a plus, and bilingualism, particularly in Spanish, is highly desired. The role offers growth opportunities and a comprehensive compensation package.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must multitask effectively between phone and in-person customers.

Responsibilities

• Follow and promote company customer service programs.
• Promptly greet walk-in customers and assist them.
• Process exchanges and returns according to company policies.
• Address and resolve customer complaints.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

A national auto parts retailer seeks a Parts Specialist in Santa Fe to deliver exceptional customer service in retail and installer environments. Responsibilities include greeting customers, assisting with merchandise selection, handling returns, and resolving complaints. Candidates must have strong multitasking skills and the ability to match alphanumeric sequences. Automotive knowledge is a plus, and bilingualism, particularly in Spanish, is highly desired. The role offers growth opportunities and a comprehensive compensation package.