Auto Parts Specialist - Customer & Tech Expert

O'Reilly Auto Parts; Danville (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

A leading automotive parts retailer is seeking a Parts Specialist to provide exceptional service to retail and installer customers. The role involves handling customer inquiries, managing sales processes, and assisting with in-store services. Strong customer service skills are crucial, along with the ability to multitask and effectively manage retail operations. Opportunities for career growth and a comprehensive compensation package are offered, including competitive wages, medical benefits, and educational assistance.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Follow and promote all company customer service programs.
• Provide excellent service to customers calling the store.
• Assist managers and/or installer service specialists as needed.
• Maintain and secure the cash drawer.
• Process exchanges and returns for credit.
• Drive a delivery vehicle if required.

Skills

Customer service

Ability to multitask

Alphanumeric matching

Fluency in Spanish

Job description

A leading automotive parts retailer is seeking a Parts Specialist to provide exceptional service to retail and installer customers. The role involves handling customer inquiries, managing sales processes, and assisting with in-store services. Strong customer service skills are crucial, along with the ability to multitask and effectively manage retail operations. Opportunities for career growth and a comprehensive compensation package are offered, including competitive wages, medical benefits, and educational assistance.