Auto Parts Specialist - Customer & Tech Expert

O'Reilly Auto Parts; Fayetteville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Fayetteville seeks a Parts Specialist to provide exceptional service to retail and installer customers. Responsibilities include assisting customers in-store and on the phone, handling transactions, and ensuring returns are processed in accordance with company policies. Candidates should possess excellent multitasking skills and a commitment to customer satisfaction. A competitive pay structure and growth opportunities are offered, emphasizing a promote-from-within philosophy.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Promote all company customer service programs.
• Greet and assist retail customers in selecting merchandise.
• Process returns and exchanges following company policies.
• Maintain and secure cash drawer, and handle transactions accurately.
• Drive delivery vehicle when needed, meeting eligibility requirements.

Skills

Customer service

Multitasking

Alphanumeric sequence matching

Job description

A leading auto parts retailer in Fayetteville seeks a Parts Specialist to provide exceptional service to retail and installer customers. Responsibilities include assisting customers in-store and on the phone, handling transactions, and ensuring returns are processed in accordance with company policies. Candidates should possess excellent multitasking skills and a commitment to customer satisfaction. A competitive pay structure and growth opportunities are offered, emphasizing a promote-from-within philosophy.