Auto Parts Specialist — Customer Champion

NAPA Auto Parts; Durham (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

NAPA Auto Parts is seeking a Store Associate to serve as the primary point of contact for customers in the retail store and deliver a high-quality customer experience. You will provide automotive parts solutions for both retail and wholesale customers, leveraging product knowledge to support the team and drive store performance.

This role offers a clear entry path within the organization, with opportunities to grow through hands-on experience in parts, checkout, and logistics operations.

Qualifications

• High School Diploma or GED is required.
• Strong communication and interpersonal skills are essential.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Strong communication

Customer-focused mindset

Willingness to learn

High School Diploma or GED

Valid Driver’s License

Education

High School Diploma or GED

Job description

NAPA Auto Parts is seeking a Store Associate to serve as the primary point of contact for customers in the retail store and deliver a high-quality customer experience. You will provide automotive parts solutions for both retail and wholesale customers, leveraging product knowledge to support the team and drive store performance.

This role offers a clear entry path within the organization, with opportunities to grow through hands-on experience in parts, checkout, and logistics operations.