Auto Parts Service Representative

Diehl Hyundai of Sharon; Massillon (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

A Mighty Auto Parts in Ohio is seeking a Service Representative to support repair shops with parts, inventory, and timely deliveries. You will work closely with technicians and managers, provide product information, and help train customers and staff on proper use and handling.

This role emphasizes customer service, teamwork, and accurate documentation to strengthen relationships with local shops.

Qualifications

• Customer focus and relationship-building
• Clear and professional communication with customers and teammates
• Willingness to learn about automotive products
• Collaborative mindset and teamwork
• Ability to adapt in a fast-paced environment

Responsibilities

• Provide product information and technical advice to repair shops.
• Assist with loading, unloading, and maintaining inventory of auto parts.
• Coordinate deliveries and maintain accurate delivery records.
• Train customers and staff on proper product use and handling.
• Maintain clear communication with customers, vendors, and internal teams.
• Review shipments and advise management of discrepancies.

Skills

Customer Focus

Communication

Product Knowledge

Teamwork

Adaptability

Job description

A Mighty Auto Parts Service Representative

provides parts to repair shops, assists with inventory, handles deliveries, and offers technical training to customers and staff.Responsibilities include communicating with customers, documenting merchandise, learning about new products, and ensuring proper vehicle and product handling.The role requires strong customer service skills, teamwork, and a focus on building customer relationships to support their businesses.

Key Responsibilities

• Customer Service & Sales:Building relationships with auto service businesses, providing product information, and offering technical advice.
• Parts Management:Assisting with loading, unloading, and maintaining inventory of auto parts like batteries, oil, and filters.
• Logistics & Delivery:Transporting parts to customers in a company vehicle and maintaining accurate delivery records.
• Technical Training:Working with technicians and managers in service bays to demonstrate proper product use and sales techniques.
• Communication:Maintaining clear and professional communication with customers, vendors, and internal teams.
• Documentation:Reviewing shipments, advising management of discrepancies, and ensuring proper merchandise control.

Skills & Qualifications

• Customer Focus:A commitment to building strong, personal relationships with customers and understanding their business needs.
• Communication:The ability to communicate effectively and professionally with customers and team members.
• Product Knowledge:A willingness to learn about new automotive products and stay updated on market changes.
• Teamwork:A collaborative approach to working with colleagues and customers to achieve shared goals.
• Adaptability:The capacity to thrive in a fast-paced environment and adapt to fluctuating market demands.