Auto Parts Pro: DIY Tech & Customer Solutions

Advance Auto Parts; Madison (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro in Madison, WI. This full-time position delivers expert parts knowledge, assists DIY customers, and supports advanced store operations.

You will handle parts lookup, battery testing, and various DIY services while maintaining high service standards. The role emphasizes sales achievement, accurate inventory handling, and reliable customer interactions across days, evenings, and weekends as needed.

Qualifications

• Must have valid driver's license.
• Ability to handle multiple tasks and prioritize.
• Proven ability to meet sales goals.
• Strong reading and math skills for parts lookup and transactions.
• Familiarity with store inventory processes and POS systems.

Responsibilities

• Facilitate DIY customer sales and assistance by phone and in person.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installs and wiper replacements.
• Maintain high standards of customer service and store appearance.
• Handle key holder duties: open/close, task assignments, safety.

Skills

Auto parts knowledge

Customer service

Sales goals

Inventory management

POS systems

Education

High School Diploma

ASE Certification

Job description

Advance Auto Parts is seeking a Retail Parts Pro in Madison, WI. This full-time position delivers expert parts knowledge, assists DIY customers, and supports advanced store operations.

You will handle parts lookup, battery testing, and various DIY services while maintaining high service standards. The role emphasizes sales achievement, accurate inventory handling, and reliable customer interactions across days, evenings, and weekends as needed.