DIY Auto Parts Pro: Expert Sales & Diagnostics

Advance Auto Parts; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Advance Auto Parts in Madison, WI is seeking a Retail Parts Pro to provide expert automotive parts knowledge and DIY service support. This full-time role emphasizes parts sourcing, inventory mastery, and advanced customer service while operating store systems and POS tools.

Candidates should have 3–5 years of automotive parts experience, strong sales ability, and ASE P2 readiness. English communication is essential; Spanish a plus. Valid driver's license required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past fulfillment of customer transactions.
• Speak and write English; Spanish a plus.
• ASE P2 certification or ASE ready equivalent.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot.

Skills

ASE P2 certified / ASE ready

Parts knowledge

Customer service

Inventory management

POS systems

Troubleshooting tools

DIY service knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts in Madison, WI is seeking a Retail Parts Pro to provide expert automotive parts knowledge and DIY service support. This full-time role emphasizes parts sourcing, inventory mastery, and advanced customer service while operating store systems and POS tools.

Candidates should have 3–5 years of automotive parts experience, strong sales ability, and ASE P2 readiness. English communication is essential; Spanish a plus. Valid driver's license required.