Auto Parts Pro: DIY Specialist and Sourcing Expert

Advance Auto Parts Inc.; Georgetown (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to provide expert parts knowledge and exceptional customer service for DIY customers in a full-time role. You will deploy advanced store systems, identify parts, and support battery testing, installations, and related DIY services.

The role requires familiarity with parts catalogs and inventory processes, with emphasis on accurate sourcing from multiple channels and delivering top-quality service to customers across all interactions.

Qualifications

• 4+ years in automotive parts or service preferred.
• Ability to read safety rules and manuals.
• Proven ability to upsell and meet sales goals.
• Speak and write English; Spanish a plus.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, cycle counts, back stock, etc.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Skills

Customer service

Parts lookup

Inventory systems

Excellent communication

Safety awareness

Problem solving

Education

High school diploma or equivalent

ASE certification preferred

Tools

POS systems

Parts lookup systems

Microsoft Excel

Microsoft Word

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro to provide expert parts knowledge and exceptional customer service for DIY customers in a full-time role. You will deploy advanced store systems, identify parts, and support battery testing, installations, and related DIY services.

The role requires familiarity with parts catalogs and inventory processes, with emphasis on accurate sourcing from multiple channels and delivering top-quality service to customers across all interactions.