Auto Parts Customer Specialist - Bilingual

O'Reilly Auto Parts; Orange Beach (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Medical, Dental, & Vision Insurance

401k with Employer Contributions Start

Job summary

O'Reilly Auto Parts in Orange Beach, AL seeks a Parts Specialist to deliver high-level service to retail and installer customers and to support store management. This role involves greeting customers, assisting with merchandise selection, processing transactions, and handling exchanges, with opportunities to work on automotive services as needed.

This position emphasizes friendly service, accuracy in cash handling, and participation in training programs to stay updated on products and policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Multitask, handling in-store and phone customers simultaneously.
• Fluency in multiple languages (Spanish desirable).
• Familiarity with automotive parts and sales is a plus.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote and follow company customer service programs.
• Assist professional customers as needed and directed.
• Handle cash, checks, and credit card transactions securely.
• Process exchanges/returns per policy and resolve complaints.
• Support stock updates, planogram updates, and shelf maintenance.
• Perform in-store services (where allowed) and basic vehicle checks.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish desirable)

Education

ASE certification

Job description

O'Reilly Auto Parts in Orange Beach, AL seeks a Parts Specialist to deliver high-level service to retail and installer customers and to support store management. This role involves greeting customers, assisting with merchandise selection, processing transactions, and handling exchanges, with opportunities to work on automotive services as needed.

This position emphasizes friendly service, accuracy in cash handling, and participation in training programs to stay updated on products and policies.