Auto Parts Counter Specialist

Darcars; Frederick (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays and PTO

Comprehensive Benefits Package

Employee discounts on vehicle, parts,\

Job summary

DARCARS of Frederick is actively hiring an Automotive Parts Counterperson to serve customers at the parts counter, via phone, and online. The role offers growth with internal advancement opportunities and a paid holidays/PTO package.

Responsibilities include assisting walk-in customers, pulling parts, processing orders for shipment or pickup, answering price queries, and supporting service technicians. Candidates should have a high school diploma and valid driver's license.

Qualifications

• High School degree or equivalent is required.
• Strong communication skills to explain parts information to customers and associates.
• Knowledgeable about automotive OEM parts.
• Experience with Reynolds & Reynolds and CCC1 preferred.
• Experience working in the body shop a plus.
• Ability to lift 50 - 70lbs.
• Availability to work on Saturdays.
• Must be a minimum of eighteen years of age.
• Must have a valid driver license.
• Must be able to pass pre-employment screen (background).

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit an emergent order if requested by the customer or tech.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales reps with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required.
• Multitask while using various online programs and communicating large orders with multiple body shop clients.
• Assist Service Technicians in selecting parts needed for repairs in process.
• Notify service desk and the customer that ordered parts have been received.
• Ensure that before parts can be charged out, the technician presents a repair order.
• Display seasonal parts and accessories in an attractive manner.
• Keep all bins, aisles and storage areas clean, near and clearly labeled.
• Be friendly, professional and efficient when working with customers and co-workers.
• Provide the same high level of service to the other dealership departments, as is given to other customers.
• Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager
• Keep front and rear counters clean and uncluttered.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in available training programs.

Skills

Customer service

Automotive parts knowledge

Communication skills

Retail / sales experience

Physical stamina

Education

High School diploma or equivalent

Tools

Reynolds & Reynolds

CCC1

Job description

DARCARS of Frederick is actively hiring an Automotive Parts Counterperson to serve customers at the parts counter, via phone, and online. The role offers growth with internal advancement opportunities and a paid holidays/PTO package.

Responsibilities include assisting walk-in customers, pulling parts, processing orders for shipment or pickup, answering price queries, and supporting service technicians. Candidates should have a high school diploma and valid driver's license.