Auto Liability Specialist I

First Acceptance Corporation; Dallas (TX); Remote; USD 42,000 - 66,000; Full time

Job summary

First Acceptance Corporation is seeking an Auto Liability Specialist I to review, investigate, and settle low-complexity claims by phone and written correspondence. The role reports to either Tampa, FL or Nashville, TN, with the possibility to work remotely full time.

You will manage first and third-party claims, coordinate with appraisers, and support customers with professional service. A foundational understanding of policy coverage, liability, and subrogation opportunities is preferred,

Qualifications

• 6 months to 1 year of property claims handling experience.
• Must have or obtain state adjuster license(s) and CE credits.
• High school diploma or equivalent required.
• Associate’s degree in business or related experience preferred.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficient PC and Windows skills.

Responsibilities

• Evaluate and investigate policy coverage, liability, and damages promptly.
• Assist customers by phone or written correspondence with high level of service.
• Maintain diary of open claims following company guidelines.
• Conduct thorough investigations including documents and statements.
• Review appraisals and work with appraisers to determine damages.
• Open and process correspondence related to claims.
• Identify subrogation recovery opportunities.
• May perform other duties as assigned.

Skills

Verbal communication

Written communication

Time management

Negotiation

Investigation

Customer service

Organization

Education

High School Diploma or equivalent

Associate’s degree in business

Tools

Windows

Claims software

Job description

SUMMARY

This Auto Liability Specialist position reports into either Tampa, FL, or Nashville, TN, with the potential to work remotely full time. As an Auto Liability Specialist I, you are responsible for reviewing, evaluating, investigating, and settling claims over the phone and through written correspondence. The primary responsibility of this level of claims adjuster will be to manage first and third-party claims with low complexity coverage and legal liability issues.

RESPONSIBILITIES

• Evaluate and investigate policy coverage, liability, and damages promptly following a set of general claims and statutory guidelines.
• Assists internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.
• Establish and maintain appropriate diary of open claims following company guidelines.
• Conduct thorough investigations, which can include obtaining necessary documents and forms from claimants and insureds and conducting recorded statements.
• Ensure timely review of appraisals and partner with appraisers to determine accident-related damages.
• Open and process correspondence related to assigned claims.
• Recognize recovery opportunities regarding subrogation.
• May perform other duties as assigned.

JOB REQUIREMENTS

• 6 months - 1 year of property claims handling experience.
• Proficient PC and Windows skills.
• Effective verbal and written communication, time management, negotiation, organization and investigative skills.
• Possesses strong organizational and time management skills.
• Customer service orientation.
• Ability to perform basic math calculations (addition, subtraction, multiplication, and division) as well as the calculation of averages and percentages.
• Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• High School Diploma or equivalent required.
• Associate’s degree in the business field or equivalent experience preferred.
• INS or other insurance-related courses preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

#LI-REMOTE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.