Auto Garage Claims Specialist

Universal Shield Insurance Group; Dublin (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage with HSA

Dental insurance

Vision insurance

401(k) matching

Job summary

Universal Shield Insurance Group in Dublin, Ohio, is seeking an Auto Garage Claims Specialist to manage a portfolio of auto and casualty claims, balancing workload and delivering timely resolutions. You will investigate coverage, gather facts, determine coverage decisions, and coordinate with defense counsel on litigated matters, while maintaining compliance with company policies.

The role requires a Bachelor's degree, licensure within 60 days if not already licensed, and 5–10 years of claims

Qualifications

• Bachelor’s Degree required.
• Licensure within 60 days of employment if not currently licensed.
• 5–10 years of auto and casualty claims experience; litigation management preferred.
• Strong interpersonal, analytical, and organizational skills.
• Ability to interpret and understand insurance policies, exclusions, and endorsements.

Responsibilities

• Maintains a load of litigated and non-litigated auto and casualty claims.
• Investigates coverage, gathers information, and issues coverage determinations.
• Assigns and coordinates defense counsel for litigated claims to ensure effective resolution.
• Collaborates with SIU to detect false or inflated claims.
• Prepares claim recommendations and presents them to management.

Skills

Interpersonal skills

Analytical skills

Public relations

Claims handling

Litigation management

Education

Bachelor’s Degree

Insurance licenses/certifications (licensure within 60 days)

Job description

Auto Garage Claims Specialist

Universal Shield Insurance Group Dublin, Ohio, United States

About this position

Universal Shield Insurance Group is a hybrid property and casualty insurance organization and insurtech providing innovative insurance solutions to underserved small-business markets on both an admitted and surplus lines basis.

Guided by an entrepreneurial spirit, we combine insurance expertise with modern technology to make doing business faster and more intuitive. Through our digital agency portals, direct-to-consumer platforms, and B2B solutions, we streamline the insurance experience and enable efficient, competitive underwriting decisions for our partners and customers.

Key Responsibilities:

• Maintains claim load of litigated and non-litigated claims.
• Investigates and verifies coverage; investigates losses by gathering all pertinent information; issues coverage determinations; and consults with in-house coverage counsel as appropriate.
• Investigates, evaluates, and adjusts assigned claims in accordance with all company policies and procedures, with all applicable laws and regulations, and within assigned authority. May use independent adjusters to assist in claim investigations as appropriate.
• Exercises independent decision-making with minimal to moderate supervision and direction on assigned claims, using knowledge of applicable codes, laws, standards, and regulations.
• For litigated claims, assigns defense counsel and ensures cases are handled effectively and efficiently until final resolution through settlement or judgment. Collaborates with panel counsel on claims strategy and ensures counsel is complying with the company’s outside counsel guidelines.
• Prepares and presents claim recommendations to upper management.
• Investigates and identifies all sources of recovery and subrogation for assigned claims.
• When necessary and appropriate, attends mediations, arbitrations, or trials on assigned claims.
• Works with SIU to protect the company from false or inflated claims.
• Ensures information in claim files is timely documented, accurate, current, and complete.
• Maintains active tasks for assigned claims files, with the current plan of action.
• Responds to insureds and third parties in a prompt, courteous, and professional manner.
• Relays status of claims to insureds in a timely manner.
• Researches and resolves problems, questions, or concerns or refers them to management as appropriate.
• Attends meetings and training as necessary.
• Keeps management and underwriting team apprised of developments and emerging trends.
• Handles special projects and additional responsibilities as assigned.

Job Requirements:

• Bachelor’s Degree required.
• Required insurance certifications and licenses. If not licensed, must complete licensure within 60 days of employment.
• Minimum 5-10 years of related professional experience handling auto and casualty claims. Prior litigation management experience preferred. Understanding of general legal concepts is required. Comprehensive knowledge of insurance policies and the ability to understand complex documents is required.
• Strong interpersonal and public relations skills.
• Solid analytical skills.
• Ability to identify and understand coverage issues with good knowledge of exclusions and endorsements.
• Good organizational, problem-solving, and prioritization skills.
• Ability to use related office and computer equipment and administrative claims systems with training.

Universal Shield Insurance Group offers a competitive benefits package that supports employees’ health, wellness, financial well-being, and work-life balance. Benefits include medical coverage with company-contributed HSA, dental and vision insurance, company-matched 401(k), and optional voluntary benefits.