Auto Field Appraiser- Boston, MA

Sedgwick; Wilmington (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Sedgwick is seeking an Auto Field Appraiser for the Wilmington, MA area. This field role handles corporate fleet and insurer appraisals, aiming to inspect quickly and write accurate cost-of-repair estimates.

You’ll manage a local territory, negotiate with shops, and deliver exceptional customer service throughout the claims process. The position requires four years of insurance or body shop experience, a solid grasp of auto appraisals, and strong communication skills, with CCC One experience

Qualifications

• Bachelor's degree preferred. Licenses as required, if applicable.
• 4 years of insurance or body shop experience required.
• CCC One experience.

Responsibilities

• Set appointments same day, inspect within 24 hours and write estimate car side.
• Write 6 to 10 estimates per day depending on location.
• Ensure proper vehicle tear down.
• Determine repair time allotments and required labor operations.
• Make accurate repair/replace decisions.
• Assess and apply pre-existing damage, complete total loss evaluations.
• Negotiate agreed price with shop decision maker and set completion date per client guidelines.
• Review and assess validity of all supplement requests.
• Provide cost of repair estimates and explain claims/repair process to customers.
• Maintain accurate cost of repair estimates and explain process.
• Negotiate advanced fees for tow, tear down, and storage on total loss repairs.
• Provide extraordinary customer service to all parties in the claims process.
• Other duties as assigned.

Skills

Auto appraisal knowledge

Client operations & labor regulations

Communication skills

MS Office proficiency

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Judgment & discretion

Time management

Team player

CCC One experience

Education

Bachelor's degree preferred

Tools

CCC One

Job description

Wilmington, MA

Telecommuter MA

Full time

R59939

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Auto Field Appraiser- Boston, MA

PRIMARY PURPOSE

To handle field appraisal assignments for our corporate fleets and insurance clients with an emphasis on Auto's.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Set appointments same day, inspect within 24 hours and write estimate car side
• Depending on location - appraiser is expected to write 6 to 10 estimates per day
• Ensures proper vehicle tear down
• Determine repair time allotments and required labor operations
• Makes accurate repair/replace decisions
• Assess and applies pre-existing damage, completes accurate total loss evaluations
• Negotiates agreed price with shop decision maker and sets time bound expected completion date per Client Guidelines
• Review and assess the validity of all supplement request
• Proactively provides customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process
• Maintains accurate vehicle’s cost of repair estimate and explains claims/repair process
• Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
• Provide extraordinary customer service to all parties involved in the claims process
• Other duties as assigned by management or as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• When not in the field, assist quality assurance team and be available for desk appraisal work as well

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred (but not required). Licenses as required, as needed. Professional certifications as applicable to line-of-business preferred. If the employee is required to obtain licensing applicable to their role, they will have 60 days to complete the training and testing.

Experience

Four (4) years of insurance or body shop experience required.

Skills & Knowledge

• Good technical knowledge of auto appraisals
• Knowledge of client operations and labor regulations
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• CCC One experience

WORK ENVIRONMENT

Must be able to work independently. This is a field appraisal position and you will be responsible for managing your local territory and scheduling your work day.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required locally

Auditory/Visual:

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Pay Transparency disclosure

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($55,000 - $65,000 annually). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Always accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com