Auto F&I Manager: Elevate Financing & Customer Experience

Toyota-of-Urban; Urbana (IL); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Potential Pay plan ranges between $150

Medical, Dental, Vision Insurance

401k

Relocation assistance considered- (And

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and

Job summary

The Ed Napleton Automotive Group, located at Napleton Toyota of Urbana, is seeking an Automotive Finance & Insurance Manager to bridge Sales and Finance, present financing options, and drive customer satisfaction during vehicle purchases.

You will determine financing needs, work with lenders, and ensure 100% compliance with laws while building relationships and meeting sales goals. Prior automotive sales or F&I experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Highly detail oriented and organized.
• Prior Automotive Sales or F&I experience preferred.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to undergo background checks and drug screening.

Responsibilities

• Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
• Work directly with our employees and customers to develop relationships
• Determine customer financing needs and payment options based on a consultative interview process
• Present a fully transparent pricing menu to customers detailing their financing options and products
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
• Follow up with customers to ensure satisfaction
• Build rapport with customers to create a base of referrals
• Set and achieve targeted sales goals
• Gain superior product knowledge to effectively help customers
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
• Provide an exceptional customer experience to drive loyalty
• Other duties as assigned by management

Skills

Exceptional customer experience

Goal driven

Detail oriented

Strong communication

Tech savv y

Education

High school diploma or equivalent

Job description

The Ed Napleton Automotive Group, located at Napleton Toyota of Urbana, is seeking an Automotive Finance & Insurance Manager to bridge Sales and Finance, present financing options, and drive customer satisfaction during vehicle purchases.

You will determine financing needs, work with lenders, and ensure 100% compliance with laws while building relationships and meeting sales goals. Prior automotive sales or F&I experience is preferred.