Auto Damage Trainee (Field)

Government Employees Insurance Company; Pennsylvania; Hybrid; USD 56,000 - 98,000; Full time

Benefits offered by this job

Health benefits from Day 1

Paid time off

401(k) with match

Tuition assistance

Job summary

GEICO is seeking a Field Auto Damage Trainee to inspect vehicle damage, estimate repair costs, and negotiate settlements in the Allentown, PA area. You will partner with body shops, rental companies, and parts providers to deliver timely resolutions.

Customer-focused role with emphasis on problem solving and effective communication. Licensing and training are provided; flexibility for evenings, weekends, and holidays may be required.

Qualifications

• Customer-facing experience preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Inspect and assess vehicle damage and estimate repair costs.
• Negotiate equitable settlements and coordinate with body shops, rental companies, and parts providers.
• Provide sure and responsive customer service and resolve concerns with empathy.

Skills

Customer service

Communication

Empathy

Problem solving

Time management

Education

High School Diploma or GED

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Please note: This is not a remote role; you will be required to work in the territory listed on the job posting.

Your Impact at GEICO

As a Field Auto Damage Trainee, you'll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers.

Compensation & Incentives

• Starting Salary: $27.98 per hour/ $56,375 annually
• Bonuses: $1,500 sign-on for licensed candidates.

Annual Salary $30.53 - $47.31 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).

Professional Growth

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• GEICO's industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility. In addition, 2 weeks in a field training center (NY, TX, CA), with mentors to help you learn and grow.

Field Territory

GEICO Fleet vehicle assigned and responsible for the Allentown, PA area.

How You'll Make a Difference

Customer Interaction: Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.

Problem Resolution: Resolve customer concerns, ensuring a positive experience.

Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We're Looking For

• Customer-facing experience preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.
• Valid driver's license that meets company underwriting guidelines required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability: Available to work evenings, weekends, and holidays.

GEICO Pledge

• Great Company: Protecting customers through life's twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

Equal Employment Opportunity Mandate

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates.

GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads Learn more about GEICO Benefits