Auto Customer Care Specialist — Appointments & Retention Expert

Hyundai of Anderson SC; South Carolina; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Employee discounts

Career growth opportunities

Job summary

Hyundai of Anderson SC is looking for an energetic Customer Service Representative (CSR) to enhance customer engagement and retention. The CSR will manage inbound and outbound communications, schedule appointments, and support sales and service objectives.

The ideal candidate excels in communication, multitasking, and possesses a strong customer service mindset. Competitive hourly pay with benefits is offered, promoting career growth opportunities.

Qualifications

• Excellent communication and phone skills.
• Strong customer service mindset.
• Ability to multitask in a fast-paced environment.
• Basic computer and CRM proficiency.
• Self-motivated and goal-oriented.
• Automotive experience preferred but not required.

Responsibilities

• Contact customers by phone, text, and email to schedule appointments.
• Follow up on internet leads and unsold showroom traffic.
• Re-engage previous customers and service customers.
• Maintain accurate records in the CRM system.
• Confirm appointments and reduce no-show rates.
• Deliver a professional and positive customer experience.
• Work closely with sales and service departments to achieve dealership goals.
• Participate in daily team meetings and training.

Skills

Communication skills

Customer service mindset

Multitasking

CRM proficiency

Job description

Hyundai of Anderson SC is looking for an energetic Customer Service Representative (CSR) to enhance customer engagement and retention. The CSR will manage inbound and outbound communications, schedule appointments, and support sales and service objectives.

The ideal candidate excels in communication, multitasking, and possesses a strong customer service mindset. Competitive hourly pay with benefits is offered, promoting career growth opportunities.