Auto Collision Estimator

JHCC Holdings LLC; Jacksonville (FL); On-site; USD 49,000 - 70,000; Full time

Job summary

The Boyd Group in Jacksonville, FL is seeking a customer-focused team member to document interactions, guide customers through the repair process, and ensure compliance with insurance requirements.

Responsibilities include production walks, KPI maintenance, and collaboration with management. Candidates should have a High School Diploma or equivalent, at least 1 year of experience, and be willing to complete I-CAR training. This is an on-site position with a competitive salary and benefits.

Qualifications

• Knowledge of Repairs and OE Guidelines is required.
• High School Diploma or equivalent is required.
• Awareness of where to look for answers is part of the job.
• Basic Computer Skills are required.
• Compliance for DRP’s is required.
• Minimum of 1-year experience is required.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License is required.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and ensure excellent service.
• Ensure compliance with all insurance client requirements and processes.
• Adhere to WOW Operating Way’s standards for customer drop-offs, repair planning, communication, and delivery.
• Communicate customer requests to the appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend monthly Health & Safety meetings and staff meetings if required.
• Maintain store KPIs by maximizing role performance.
• Uphold company core values: Honesty, Integrity & Respect.

Skills

Knowledge of repairs and OE guidelines

Basic computer skills

Compliance for DRP’s

Minimum 1-year experience

Awareness of where to look for answers

Valid driver’s license

Willingness to complete I-CAR training

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Tools

I-CAR Training

Awareness of where to look for answers

Job description

FL Jacksonville-10055 Atlantic Blvd - 123098 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Description:

Key Job Responsibilities Role and Requirements

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Skills/Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details: Estimated $49,000 - $70,000 USD Annually Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.