Auto Claims Support Specialist

First Chicago Insurance Company; Chicago (IL); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Training & development

Medical/Dental/Vision

Disability Insurance

Life Insurance

Flexible Spending Account

Telemedicine

401(k) match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Wellness Program

Company events

Resumo da oferta

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our Claims team. This role focuses on serving as the first point of contact for insureds, claimants, attorneys, carriers, and others, gathering loss information and guiding callers through the claims process with accuracy and empathy.

Ideal candidates have prior claims, insurance, or high-volume call center experience, strong verbal skills, attention to detail, and the ability to manage multiple tasks

Qualificações

• High school diploma or equivalent.
• Prior customer service experience.
• Experience in insurance, claims, or high-volume call center.
• Strong verbal communication and phone skills.
• Detail-oriented with solid documentation skills.
• Data entry and typing at least 30 WPM.
• Ability to prioritize and work independently in a fast-paced environment.

Responsabilidades

• Provide empathetic service to insureds, claimants, attorneys, and other callers.
• Receive and document initial reports of accidents and losses accurately.
• Gather detailed loss information and ensure documentation is complete.
• Review policy information and flag potential coverage concerns.
• Guide customers through the claims process and answer questions.
• Refer insureds for estimates when appropriate.
• Route claims and calls to the appropriate unit.
• Assist adjusters with timely information and support.
• Maintain productivity, quality and customer service standards.
• Process tow bills, police reports, claim payments, and other admin tasks.
• Assist with special projects and mentor less-experienced teammates.

Conhecimentos

Customer service

Phone skills

Attention to detail

Data entry

Multitasking

Problem solving

Independent work

Typing 30 WPM

PC proficiency

Formação académica

High school diploma

Associate or Bachelor’s degree

Descrição da oferta de emprego

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our Claims team. This role focuses on serving as the first point of contact for insureds, claimants, attorneys, carriers, and others, gathering loss information and guiding callers through the claims process with accuracy and empathy.

Ideal candidates have prior claims, insurance, or high-volume call center experience, strong verbal skills, attention to detail, and the ability to manage multiple tasks