Auto Claims Supervisor (Hybrid)

Selective Insurance Company of America; Charlotte (NC); On-site; USD 106,000 - 137,000; Full time

Benefits offered by this job

Health care

Retirement plan with company match

Employee Stock Purchase Program

Tuition assistance

Paid time off

Job summary

Selective is seeking a Claims Supervisor to oversee assigned claims personnel, ensuring quality, compliance, and timely processing of workloads.

You will coordinate workflow, conduct audits, and provide technical guidance to staff while supporting the disposition of departmental claims functions. A strong customer service orientation and communication skills are essential.

Qualifications

• College degree preferred or 2+ years claims experience.
• 2+ years supervisory experience of technical staff.
• 2-4 years insurance rating experience.

Responsibilities

• Supervises and coordinates activities of a claims unit to meet quality and production standards.
• Schedules and distributes workflow to ensure timely work and deadlines.
• Audits procedures to ensure compliance with laws and company policies; reports to management.
• Provides technical assistance to staff and supports disposition of departmental claims functions.
• Ensures bulk billings processed accurately and timely.
• Oversees retention of closed files per Record Retention Schedule.
• Recognizes fraudulent activity for SIU referrals.
• Reviews and implements claims audit recommendations.

Skills

Excel

PowerPoint

Word

Outlook

Customer service

Communication

Organizational skills

Interpersonal skills

Education

College degree preferred

2+ years claims experience

2+ years supervisory experience

2-4 years insurance rating experience

Tools

HRIS

HRIS reporting

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

The purpose of this position is to supervise assigned claims personnel within prescribed units of authority and claims policy, practices and procedures. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Supervises, coordinates and monitors activities of a claims unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of unit to ensure work is done in a timely fashion and all deadlines are met.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
• Provides technical assistance to members of staff and assist them with the disposition of departmental functions supporting claims staff.
• Ensures processing of bulk billings processed accurately and timely.
• Oversees Corporate claims closed files are prepared for shipment to facility, ensuring retention according to the Record Retention Schedule.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.

Qualifications

Knowledge and Requirements

• Expert proficiency in most standard business software applications (particularly Microsoft Office (Excel, PowerPoint, Word, and Outlook), Internet, HRIS and HRIS report writing.
• Excellent customer service skills.
• Excellent communication, organizational, and interpersonal skills.

Education and Experience

• College degree preferred or 2+ years of claims experience, 2+ years supervisory experience of technical level staff, and 2 - 4 years insurance rating experience.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $106,000.00 - USD $137,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.