Manager, Complex Claims - Indianapolis, IN, Short Hills, NJ, Charlotte, NC, Scottsdale, AZ or Remote

Selective Insurance; Scottsdale (AZ); Hybrid; USD 155,000 - 201,000; Full time

Benefits offered by this job

Health care plans

Retirement plan with company match

Employee Stock Purchase Program

Tuition assistance and reimbursement

20 days paid time off

Job summary

Selective Insurance is seeking a Manager, Complex Claims to lead a team of Complex Claims Specialists across multiple offices, including Scottsdale, AZ. The role focuses on directing claims workflow, ensuring timely settlements, and maintaining budgetary controls while upholding superior service to policyholders and agents.

The ideal candidate has 10+ years in claims, 5+ years supervisory experience, a JD preferred, and strong knowledge of liability, coverage analysis, and risk transfer issues,

Qualifications

• Ability to lead a team of Complex Claims Specialists who are technically experienced in complex and severe general liability claims.
• Excellent people and management skills.
• Ability to analyze coverage, liability and damages, value claims and establish reserves.
• Extensive litigation management experience through trial and appeal.
• Knowledge of risk transfer issues and tenders of defense.

Responsibilities

• Plans, controls and coordinates claims activity and workflow to maintain high service and technical standards.
• Ensures timely settlement of claims and maintains acceptable closing ratios.
• Prepares operating budget for the unit and monitors expenses.
• Recommends procedural changes and implements them per company guidelines.
• Oversees authority limits and approves settlements within limits; escalates beyond authority as needed.
• Monitors loss ratios and productivity to stay aligned with company standards.
• Provides performance management for personnel and conducts reviews.

Skills

Team leadership

People management

Coverage analysis

Litigation management

Risk transfer knowledge

Liability laws knowledge

Claim handling laws

Large loss evaluations

Communication skills

Office software

Driver's license

Education

College degree

Juris Doctor preferred

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Selective Insurance is seeking a Manager, Complex Claims to work preferrable in one of the following offices: Indianapolis, IN, Short Hills, NJ, Charlotte, NC or Scottsdale, AZ. We will consider remote for the right situation. Proactively manages a complex claims unit in accordance with Company claim policies, practices and procedures within delegated authority. Candidate is responsible for the management a team of Complex Claims Specialists; driving optimum claims outcomes, supporting operational goals and objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met.
• Ensures the timely settlement of claims and maintains acceptable closing ratios for the department.
• Prepares operating budget for unit/department and monitors and controls expenses.
• Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
• Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level.
• Oversees combined loss ratio and productivity numbers and ensures they are in compliance with company standards.
• Oversees and controls allocated claims expenses.
• Provides performance management activities for personnel measured against business objectives and claims activity.
• Plans reviews and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding claim resolution.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license.

Qualifications

Knowledge and Requirements

• Ability to lead a team of Complex Claims Specialists who are technically experienced in complex and severe general liability claims.
• Excellent people and management skills.
• Ability to analyze coverage, liability and damages, value claims and establish reasonable and appropriate expense reserves and loss reserves.
• Extensive litigation management experience including managing claims through trial to verdict and on appeal.
• Experience and understanding of risk transfer issues, specifically tenders of defense and indemnification between parties to an underlying claim, and additional insured tenders to insurance carriers.
• Must have broad knowledge and understanding of laws relevant to general liability claims including laws concerning contributory negligence, comparative negligence, joint-and-several liability, workers compensation, wrongful death actions, and punitive damages laws.
• Knowledge and understanding of laws relating to claim handling, including experience responding to "time limited, policy limits" demands
• Experience in complex coverage analysis and significant large loss evaluations.
• Superior communication, strategic thinking and problem-solving skills. Excellent presentation skills.
• Moderate proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint).
• Sufficient keyboarding proficiency to enter data accurately and efficiently.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.

Education and Experience

• College degree required; Juris Doctor preferred.
• 10+ years claims experience.
• 5+ years of claims supervisory experience preferred.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $155,000.00 - USD $201,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.