Auto Claims Specialist- Hampton Roads

Virginia Farm Bureau Mutual Insurance; Richmond (VA); Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Training reimbursement

Medical insurance

Dental insurance

401K

Paid time off

Job summary

Virginia Farm Bureau Mutual Insurance is seeking an Auto Claims Representative (ACR) to join our claims team remotely. The ACR prepares repair estimates reflecting damage and settles total loss vehicles for the company.

The role supports entry to senior levels with increasing responsibility, requiring strong estimating, negotiation, and customer service skills. Time: Mon-Fri 8:00am-4:30pm; full-time with benefits.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years minimum material damage experience.
• I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license.

Responsibilities

• Prepare repair and total loss appraisals in accordance with company and industry procedures.
• Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed.
• Process physical damage payments following the company standard operation procedure.
• Settle total loss vehicles, move salvage within time limits established for this procedure.
• Negotiate auto claim losses with insured, claimant and vendors.
• Assist subrogation and SIU with cases that require physical damage knowledge.
• Maintain high degree of training (learn new auto repair techniques).
• All other duties as assigned by the Supervisor and/or Manager.

Skills

MS Office

Estimating software

Auto body experience

Negotiation

Interpersonal skills

Team player

Initiative

Professional appearance

Audit score 95%

Education

Bachelor’s degree or equivalent experience

Tools

Body shop estimation software

Job description

Auto Claims Representative

Virginia Farm Bureau is seeking a customer-focused

Auto Claims Representative (ACR)

to join our claims team. The ACR is responsible for preparing automotive repair estimates which accurately reflect the reasonable dollar cost of damage sustained and settle total loss vehicles on behalf of the company.

POSITION LEVEL AND CAREER PROGRESSION

This position may be filled at one of several levels depending on a candidate's experience, technical expertise, education, and demonstrated ability. We are actively seeking qualified candidates ranging from entry-level adjusters to highly experienced auto claims professionals.

Career levels 1-3 include: Auto Claims Representative (ACR), Auto Claims Specialist (ACS), and Senior Auto Claims Representative (SACR). The core responsibilities are similar across all levels; however, higher levels assume increased claim complexity, greater authority, higher settlement responsibility, advanced estimating expertise, mentoring expectations, and technical leadership responsibilities.

LEVEL EXPECTATIONS

Level 1 - ACR: Entry-level role responsible for investigating losses, preparing estimates, evaluating damages, communicating with insureds and contractors, and developing property claims expertise.

Level 2 - ACS: Performs ACR responsibilities with greater independence, handles more complex claims, exercises increased authority, and serves as a resource for claims handling and estimating questions.

Level 3 - SACR: Performs ACS responsibilities while managing higher-value and more complex losses, preparing larger estimates, exercising stronger decision-making authority, and mentoring less experienced team members.

LOCATION:

Remote

POSITION

Hours: Monday - Friday, 8:00am-4:30pm

Full-time salaried position with benefits

PRIMARY DUTIES

• Prepare repair and total loss appraisals in accordance with company and industry procedures.
• Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed.
• Process physical damage payments following the company standard operation procedure.
• Settle total loss vehicles, move salvage within time limits established for this procedure.
• Negotiate auto claim losses with insured, claimant and vendors.

ADDITIONAL DUTIES

• Assist subrogation and SIU with cases that require physical damage knowledge.
• Maintain high degree of training (learn new auto repair techniques).
• All other duties as assigned by the Supervisor and/or Manager.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• Bachelor’s degree or equivalent experience
• 3 years minimum material damage experience
• I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license* (To be considered for SACR)

MINIMUM SKILL QUALIFICATIONS

• Strong MS Office skills and experience working with estimating software
• Prior field estimated body shop experience
• Prior automotive experience (repair/mechanical)
• Proven ability to settle total loss vehicles
• Strong estimating and negotiation skills
• Excellent interpersonal skills
• High level of initiative
• Professional attitude and appearance
• Proven ability to work well both independently and in a team environment
• Audit Score of 95% (to be considered for ACS) or 97% or higher (to be considered for SACR)

PREFERRED QUALIFICATIONS

• College or equivalent experience
• Prior body shop or estimating experience
• At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.