Auto Claim Technical Coordinator

imtinsurance; West Des Moines (IA); Hybrid; USD 65,000 - 98,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Fitness room and game room

Job summary

IMT Insurance in West Des Moines, Iowa, is seeking an Auto Technical Claims Coordinator to lead auto physical damage estimating practices and train staff across the claims department.

You will oversee auto salvage, coordinate with software vendors, and mentor multi-line adjusters. A college degree and 7+ years of relevant experience are required. This role offers a hybrid work arrangement and ongoing professional education opportunities.

Qualifications

• A college degree or equivalent is required and 7+ years of multi-line and/or auto physical damage experience or related claims knowledge.
• Ability to read, problem solve and pay close attention to details.
• Ability to listen and communicate to the customer, both orally and in writing in a professional manner.
• Must develop and maintain strong negotiation skills.
• Must be a self-starter with the ability to organize and complete essential job functions on a daily basis.
• Must possess the ability to work well with others.

Responsibilities

• Supervises and trains claims personnel as to auto physical damage, including estimating software.
• Supervises and trains claims personnel as to property losses and scoping damages, including estimating software.
• Coordinate projects as assigned.
• Works with auto and property software and other vendors, managing those relationships for the Claim Department.
• Attends conferences, seminars, classes for continuing education in the fields of auto physical damage and property loss estimating.
• Performs a variety of complicated tasks.

Skills

Attention to detail

Communication skills

Negotiation skills

Organizational skills

Education

Bachelor's degree or equivalent

Job description

WHO WE ARE

IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota, and Wisconsin.

AUTO TECHNICAL CLAIMS COORDINATOR

IMT Insurance is hiring for an Auto Technical Claims Coordinator to join our Claims department. This position will be responsible for the oversight of and technical training of the auto scope and estimating practices for the claim department. That includes training of new personnel and ongoing education of experienced claim representatives relative to best estimating practices using company‑provided software. You will be responsible for all auto salvage agreements and activity.

A DAY IN THE LIFE

• Supervises and trains claims personnel as to auto physical damage, including estimating software.
• Supervises and trains claims personnel as to property losses and scoping damages, including estimating software.
• Works closely and coordinates with the Claims Services Supervisor or Manager in all training efforts for multi‑line adjusting staff.
• Training includes conducting IMT seminars, presenting at Claims School, and attending IMT training groups as assigned.
• Manages all auto salvage and reports annually as to salvage results to claims management.
• Generally assists with coordinating CAT teams when needed.
• Coordinate projects as assigned.
• Works closely with auto and property software and other vendors, managing those relationships for the Claim Department.
• Works with software vendors to monitor, update, and authorize changes in the system, settings, matrix, and the like.
• Report to the Claims Manager or Director as to any potential system integrations.
• Has knowledge of commonly-used concepts, practices, and procedures within the Claims field, especially in the areas of property and auto estimating.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Attends conferences, seminars, classes for continuing education in an effort to maintain technical expertise in the fields of auto physical damage and property loss estimating.
• Works under general supervision with a certain degree of creativity and latitude expected.

DESIRED QUALIFICATIONS

• A college degree or equivalent is required and 7+ years of multi‑line and/or auto physical damage experience or related claims knowledge
• Ability to read, problem solve and pay close attention to details.
• Ability to listen and communicate to the customer, both orally and in writing in a professional manner.
• Ability to operate standard office equipment.
• Maintain technical expertise and knowledge of current trends and techniques in the market.
• Must develop and maintain strong negotiation skills.
• Ability to advise and guide claim personnel in the scope, estimating and use of estimating software.
• Must be a self‑starter with the ability to organize and complete essential job functions on a daily basis.
• Must possess the ability to work well with others

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes hybrid work arrangements, learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance, Life & A D & D insurance, 401K retirement savings accounts, spending accounts, long and short‑term disability, profit share, paid vacation & sick time, employee assistant program and additional voluntary benefits.

The salary range for this position is $65,000.00 - $98,000.00

Starting salary and level of position will depend on level of experience.

This position is not eligible for tips or commission but may be eligible for additional bonuses

WHAT DEFINES US

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!