Claims Recovery Specialist III

imtinsurance; West Des Moines (IA); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Job summary

IMT Insurance is seeking a Claims Recovery Specialist III to lead complex subrogation and recovery efforts across multiple lines. You will investigate, negotiate, and resolve high-exposure recovery matters, acting as a technical resource for the team and mentoring colleagues to improve processes.

The role emphasizes arbitration strategy, liability analysis, and collaborative work with claims leadership, underwriting, and external partners to drive favorable outcomes in a hybrid work environment.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 5+ years of progressively responsible claims adjusting, subrogation, recovery, or related claims experience.
• Prior arbitration experience required; industry designations such as AIC, CPCU, ARM, or SCLA are preferred.
• Advanced knowledge of property and casualty claims handling, liability investigation, subrogation principles, and recovery practices.
• Demonstrated expertise in complex negotiations and conflict resolution with influence without direct authority.
• Strong analytical and critical-thinking skills with data-driven decision making.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Exceptional organization, prioritization, and time-management skills; ability to work independently while collaborating with stakeholders.
• Demonstrated leadership abilities through mentoring, coaching, training, or serving as a technical resource.

Responsibilities

• Conduct investigations involving liability, coverage, and subrogation to identify recovery opportunities.
• Manage a portfolio of complex, high-dollar recovery files through resolution.
• Negotiate settlements with carriers, attorneys, and responsible parties.
• Develop and execute strategies for challenging claims with multiple parties and jurisdictional issues.
• Prepare and manage arbitration submissions and defend company positions.
• Review arbitration decisions and escalate or pursue alternative recovery methods.
• Serve as a technical resource on liability investigations and arbitration filings.
• Assist management with training, onboarding, and mentoring team members.

Skills

Arbitration experience

Complex negotiations

Analytical thinking

Communication skills

Leadership abilities

Time management

Mentoring/training

Influence without authority

Claims handling knowledge

Education

Bachelor's degree preferred or equivalent

AIC

CPCU

ARM

SCLA

Tools

Claims management systems

Arbitration platforms

Microsoft Office

Job description

WHO WE ARE

IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

CLAIMS RECOVERY SPECIALIST III

IMT Insurance is hiring for a Claims Recovery Specialist III to join our Claims team. The Claims Recovery Specialist III is an experienced claims professional responsible for complex, high-exposure subrogation, and recovery matters across all lines of business and jurisdictions. This role independently investigates, negotiates, and resolves recovery claims in compliance with company standards, applicable regulations, and industry best practices. The Claims Recovery Specialist III also serves as a technical resource and subject matter expert for the Claims Recovery Team on liability analysis, arbitration strategy, and recovery opportunities, while mentoring team members and recommending process improvements that drive recovery results.

A DAY IN THE LIFE

• Conduct comprehensive investigations involving complex liability, comparative negligence, coverage, and recovery issues to identify and maximize subrogation opportunities.
• Independently manage a portfolio of complex and high-dollar recovery files through resolution.
• Negotiate settlements with adverse carriers, attorneys, responsible parties, and other stakeholders to obtain favorable recovery outcomes.
• Develop and execute recovery strategies for challenging claims involving disputed liability, multiple parties, coverage concerns, and jurisdictional complexities.
• Prepare, file, and manage arbitration submissions while defending company positions in arbitration proceedings and pursuing counterclaims when appropriate.
• Review arbitration decisions and identify opportunities for escalation, appeal, or alternative recovery methods when applicable.
• Serve as a technical resource for Claims Recovery Specialists and Claims Representatives on liability investigations, recovery strategies, arbitration filings, and claim resolution.
• Assist management with training, onboarding, and mentoring team members to support departmental development and consistency.
• Set and maintain appropriate reserves, negotiate settlements within authority levels, and obtain approval for settlements exceeding assigned authority.
• Partner with Claims leadership, underwriting, legal counsel, collection agencies, and external business partners to resolve complex recovery matters.
• Maintain accurate documentation of all claim activities, negotiations, correspondence, recoveries, and settlement decisions.
• Manage diary activities in accordance with department service standards and monitor collection agency performance, recommending escalation or alternative recovery solutions when appropriate.
• Research and respond to inquiries, complaints, and escalated issues from insureds, claimants, agencies, attorneys, and business partners.
• Maintain a positive attitude and professional conduct when working with others.
• Confidentiality and professionalism required at all times.

DESIRED QUALIFICATIONS

• A bachelor's degree preferred, or an equivalent combination of education and experience, and 5+ years of progressively responsible claims adjusting, subrogation, recovery, or related claims experience.
• Prior arbitration experience required; industry designations such as AIC, CPCU, ARM, or SCLA are preferred.
• Advanced knowledge of property and casualty claims handling, liability investigation, subrogation principles, and recovery practices, including arbitration processes and applicable state laws impacting recovery opportunities.
• Demonstrated expertise in complex negotiations and conflict resolution, with the ability to influence outcomes without direct authority.
• Strong analytical and critical-thinking skills, including the ability to evaluate large volumes of information, identify trends, and make sound business decisions based on facts, legal considerations, and recovery potential.
• Excellent verbal, written, presentation, and interpersonal communication skills, including the ability to communicate difficult, sensitive, or complex information effectively and professionally.
• Exceptional organization, prioritization, and time-management skills, with the ability to work independently while effectively collaborating with internal and external stakeholders.
• Demonstrated leadership abilities through mentoring, coaching, training, or serving as a technical resource.
• Proficiency in claims management systems, arbitration platforms, and Microsoft Office applications.

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. This position includes hybrid work arrangements, learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance, Life & A D & D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, paid vacation & sick time, employee assistant program and additional voluntary benefits.

The salary range for this position is $55,000.00 - $80,000.00

• Additional opportunities for income available

Starting salary and level of position will depend on level of experience

This position is not eligible for tips or commission but may be eligible for additional bonuses

WHAT DEFINES US

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!