Auto Claim Examiner

Chubb Ltd.; Phoenix, Northern (AZ, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses

Medical, dental, and vision coverage

PTO and holidays

401(k) retirement plan

Job summary

Chubb Ltd. is seeking Auto Claims Adjusters in Phoenix, AZ to join our team. Positions span Personal Lines, Commercial Lines, and Total Loss, with in-office presence required.

Ideal candidates have 1 year of Auto Claims Adjusting experience and strong understanding of insurance contracts. Responsibilities include reviewing claims, gathering documentation, negotiating settlements, and ensuring compliance with regulations while delivering exceptional service to policyholders and claimants.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Minimum of 1 year of Auto Claims Adjusting experience required in Personal, Commercial and/or Total Loss.
• Strong understanding of insurance contracts, legal requirements, and regulations.
• Excellent skills in customer service, investigation techniques, and negotiation.
• Ability to prioritize multiple tasks and work both in-person and remotely.

Responsibilities

• Reviewing and analyzing personal or commercial auto claims to determine coverage, liability, and damages.
• Communicating with policyholders, claimants, witnesses, and other involved parties to gather facts and documentation.
• Coordinating with repair shops and legal professionals as needed.
• Evaluating police reports, accident photos, and other evidence.
• Calculating and negotiating settlements within Chubb’s guidelines and authority limits.
• Ensuring compliance with regulations and internal policies, including identifying potential fraudulent claims.
• Maintaining accurate claim documentation and providing strong customer service throughout the process.
• Promptly analyzing first reports and contacting insureds/claimants.
• Evaluating contract language and identifying coverage issues.
• Developing action plans for timely investigations and loss analyses.
• Maintaining active file diaries to ensure efficient case resolution and quick recovery.
• Cultivating strong relationships with internal and external stakeholders.

Skills

Customer service

Investigation techniques

Negotiation

Multitasking

Communication

Education

Bachelor’s Degree or equivalent experience

Job description

Chubb is continuously seeking talented and experiencedAuto Claims AdjustersinPersonal Lines, Commercial Lines, and Total Lossto join our dynamic team. If you’re passionate about delivering exceptional service and want to be part of a world leader in the insurance industry, we want to hear from you!

Why Chubb?

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. Join us in our commitment to excellence, integrity, and respect, and help us make a positive difference in the lives of our clients and communities. Together, we can shape a safer, more secure world.

Locations:

These position require in-office presence. We are seeking candidates in Phoenix, AZ, Alpharetta, GA, and O’Fallon, MO.

What We’re Looking For:

We are building a pipeline of qualified candidates for upcoming positions in Auto Claims Adjusting. Ideal candidates will have experience in:

• Personal Auto Claims: A Personal lines Auto Claim Examiner at Chubb Insurance is responsible for handling 1st and 3rd party ADP claims.
• Commercial Auto Claims: A Commercial Auto Examiner at Chubb Insurance is responsible for handling and investigating claims related to commercial vehicles (such as trucks, vans, and company cars) insured by Chubb.
• Total Loss Claims: A Total Loss Claim Examiner at Chubb Insurance is responsible for handling Total Loss claims.

The examiner role entails:

• Reviewing and analyzing personal or commercial auto claims to determine coverage, liability, and damages
• Communicating with policyholders, claimants, witnesses, and other involved parties to gather facts and documentation
• Coordinating with repair shops and legal professionals as needed
• Evaluating police reports, accident photos, and other evidence
• Calculating and negotiating settlements within Chubb’s guidelines and authority limits
• Ensuring compliance with regulations and internal policies, including identifying potential fraudulent claims
• Maintaining accurate claim documentation and providing strong customer service throughout the process
• Promptly analyzing first reports and contacting insureds/claimants
• Evaluating contract language and identifying coverage issues
• Developing action plans for timely investigations and loss analyses
• Maintaining active file diaries to ensure efficient case resolution and quick recovery
• Cultivating strong relationships with internal and external stakeholders

Qualifications

Experience and Skills Needed:

• Bachelor’s Degree or equivalent experience.
• Minimum of 1 year of Auto Claims Adjusting experience required in Personal, Commercial and/or Total Loss.
• Strong understanding of insurance contracts, legal requirements, and regulations.
• Excellent skills in customer service, investigation techniques, and negotiation.
• Ability to prioritize multiple tasks and work both in-person and remotely.

Benefits of Working at Chubb:

We offer a best-in-class benefits package that includes:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day
• Generous paid time off (PTO) and 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement
• Professional training and development programs
• Employee Stock Purchase Plan

Let’s shape the future of insurance together at Chubb!

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 26569
• Business Unit United States
• Legal Employer ACE American Insurance Company