Commercial, Senior Auto Claims Examiner

Chubb; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Chubb seeks a Sr. Auto Examiner (Commercial) to manage complex Auto Claims, including property damage and related coverages. The role demands excellent time management, precise analysis, and clear communication with insureds and claimants.

The position requires 2–4 years of auto claims adjusting, a bachelor's degree or equivalent, and licensing as a state adjuster. Candidates should be able to work in-person or remotely and handle cat operations as needed.

Qualifications

• 2–4 years of Commercial Auto Claims Adjusting experience required.
• Bachelor’s Degree or equivalent experience required.
• Must obtain and maintain applicable resident or designated home state adjuster’s license, with additional state licensure as needed.

Responsibilities

• Promptly analyze first reports and contact insureds/claimants within required hours.
• Evaluate contract language and identify coverage issues with meticulous attention to detail.
• Create and execute an action plan for accurate and timely investigation and loss analysis.
• Maintain an active file diary to ensure claims progress toward timely resolution.
• Establish accurate and timely reserves within required timeframes.
• Refer appropriate files for recovery when applicable.
• Comply with internal, statutory, and regulatory requirements.
• Identify potential fraudulent claims through review and analysis.
• Manage outside vendors’ use and expenses efficiently.
• Evaluate claim facts and negotiate settlements professionally and clearly.
• Build strong relationships with internal and external customers through clear communication.
• Provide guidance to less experienced Examiners.
• Support CAT operations, including overtime, nights, and weekends as needed during designated CATs.

Skills

Time management

Attention to detail

Verbal communication

Written communication

Negotiation

Organization

Multi-tasking

Customer service

Education

Bachelor's Degree

Equivalent experience

Job description

Position Overview:
The Sr. Auto Examiner (Commercial) is primarily responsible for handling Commercial Auto Claims, including property damage, property damage liability, rental management, and other applicable coverages. This role requires exceptional time management, attention to detail, outstanding communication skills, and a commitment to timely claim resolution.

Position Responsibilities:

• Promptly analyze first reports and contact insureds/claimants within required hours, demonstrating strong time management and timeliness.
• Effectively evaluate contract language and identify coverage issues with meticulous attention to detail.
• Create and execute an action plan for accurate and timely investigation and loss analysis.
• Maintain an active file diary to ensure claims progress toward timely resolution.
• Establish accurate and timely reserves within required timeframes.
• Recognize and refer appropriate files for recovery.
• Adhere to all internal, statutory, and regulatory compliance requirements.
• Identify potential fraudulent claims through careful review and analysis.
• Manage the use, work product, and expenses of outside vendors efficiently.
• Evaluate claim facts and negotiate settlements with professionalism and clarity.
• Develop and maintain strong business relationships with internal and external customers through clear, timely communication.
• Serve as a resource to less experienced Examiners.
• Support workload surges and/or Catastrophe Operations as needed, including working overtime, nights, and/or weekends during designated CATs.

Knowledge, Skills & Abilities:

• Full knowledge of commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations.
• Ability to work effectively both in-person and remotely.
• Inquisitive and curious mindset for investigating, evaluating, analyzing, and interpreting information.
• Ability to analyze and prioritize multiple competing priorities, including claim receipt, telephone calls, email, mail, text messages, and other sources of information.
• Exceptional skills in:
  • Time management and the ability to multi-task efficiently.
  • Attention to detail in all aspects of claim handling.
  • Verbal and written communication, ensuring clarity and professionalism.
  • Customer service, investigation techniques, organization, negotiation, and reserving.
  • Innovative thinking and adaptability.

Qualifications

Experience & Education:

• 2–4 years of Commercial Auto Claims Adjusting experience required.
• Bachelor’s Degree or equivalent experience required.
• If not already held, must obtain and maintain an applicable resident or designated home state adjuster’s license, as well as additional state licensure as business needs dictate.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 36202
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Center Adjusting
• Business Unit United States
• Legal Employer ACE American Insurance Company