Auto Center Retail Manager

Sam's Club; Rockford (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company seeks a Tire & Battery Center Technician in Rockford, IL. In this role, you will ensure safety and service excellence, working collaboratively with your team while delivering exceptional customer experiences. Competitive pay, bonuses, and comprehensive benefits make this an attractive opportunity.

Benefits

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase plans

Paid time off including PTO and parental leave

Tuition and education benefit programs

Qualifications

• Must be 18 years or older.
• Experience in auto service industry preferred.
• Retail experience is a plus.

Responsibilities

• Provide safe and efficient service in sales and service areas.
• Collaborate with team members to fulfill sales and service requests.
• Educate associates on tools, tasks, and resources.

Skills

Customer Service

Technical Knowledge

Team Collaboration

Education

Valid state-issued driver's license

Job description

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the members expectations.

What you'll do...

• Be a Team Member : Collaborates with team members to fulfil sales and service requests; educating other associates on tools, tasks, resources and mentor new technicians; communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert : Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrating knowledge of Point of Sale systems, phone, and in-person selling techniques.
• Be a Techie : Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizing hand held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapting to new tools and encouraging others to use them.
• Be an Owner : Communicates equipment, tools and supplies needs to TBC Lead; tracking and monitoring returns and special orders; operating cash registers; processing transactions; working hands-on in the physical area; maintaining accurate inventory, audit, safety, and compliance standards; reporting TBC complaints, safety hazards, and problems with products, services, and work areas; completing paperwork, logs, and other required documentation; ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures;; identifying member needs; assists members with purchasing decisions; and resolves issues and concerns.
• Be a Talent Ambassador : Being a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products; developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented; understanding the roadblocks and assisting in training team members.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https : / / one.walmart.com / notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https : / / bit.ly / 3iOOb1J.

The hourly wage range for this position is $18.00 to $25.00

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum QualificationsValid state-issued driver's license.

I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.

Must be 18 years of age or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Auto service industry, Retail Experience

Primary Location...

7151 Walton St, Rockford, IL 61108-2600, United States of America

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